Estate Coordinator, AMP House/Ruskin Square Estate, London, UK

About the Role:
Provide professional support to the Estate Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Role Specific Particulars

The estate is a large mixed use estate located in East Croydon. The successful candidate will be part of a site team of two and will be an essential asset to the estate, colleagues, clients and occupiers.

What You’ll Do:

• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
• To conduct meter readings within all required buildings.
• To respond to requests for maintenance / technical assistance in person, via telephone and electronically.
• To research questions and solutions using available information resources, advising the Estate Manager the appropriate actions.
• To identify and escalate situations requiring urgent attention.
• Route issues and requests to the correct resource, track progress and document resolutions
• To liaise with tenants and deal with any operational queries they might have.
• To work in conjunction with the Estate Manager ensuring a PPM and repair programme is in place.
• To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved.
• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.
• Prepare activity reports and provide statistical data to the Estate Manager to inform operational strategy.
• Any other duties as directed by your Line Manager.

What You’ll Need:

• Understand how the industry and stakeholders function, and the range of services available to clients.
• Constantly updating knowledge of legislation relating to property management.
• Develop an understanding of how to build and maintain client, supplier and customer relationships.
• Understanding of key issues to be noted on property inspections.
• Understand and use industry/specific IT applications.
• Understand the principles of service charges.
• Understand the principles of contract law.
• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.
• Know and be able to apply legislation and policies relating to Health and Safety.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Understand insurance relating to buildings and the FSA regulations.
• Understand and apply all procedures relating to work activities.
• Contributes to team business plan/strategy.
• Able to plan and manage own workload.
• Able to work as part of a team, supporting colleagues.
• Able to use IT software such as Word, Excel, and databases.
• Oriented towards providing excellence in customer services.
• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.
• Willing to learn and expand the processes of the helpdesk function as the role progresses.
• Be able to communicate effectively verbally and in writing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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