Commercial Refrigeration Technician Supervisor

About the Role:

The Commercial Refrigeration Technicians Supervisor plays a critical leadership role in ensuring the reliable operation, maintenance, and repair of refrigeration systems across one or more facilities or portfolios. This position is responsible for supervising a team of technicians while driving operational excellence, safety compliance, and customer satisfaction. As part of CBRE’s Engineering and Technical Services function, the Supervisor combines hands-on technical expertise with strategic oversight, supporting preventive maintenance programs, managing resources, and responding to complex operational and emergency challenges. This role influences cross-functional outcomes, champions continuous improvement, and leads by example in alignment with CBRE RISE values.

What You’ll Do:

• Track the training and development of staff. Conduct performance evaluations and provide coaching opportunities.
• Develop, implement, and communicate preventive maintenance programs and safety procedure manuals.
• Develop material and labor cost estimates for work orders, preventative maintenance activities, systems, and construction projects.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.
• Promotes accountability and diligence among CBRE Commercial Refrigeration Technicians and third-party technicians by ensuring their work is subject to review.
• Confirms that all approved proposals are executed correctly and that root causes are effectively addressed.
• Responds to emergency situations and fills in when assigned technicians are unavailable due to vacation or other absences, ensuring continuity of service.
• Performs systems modifications as needed to maintain optimal performance and operational reliability.
• Conducts post-installation reviews to identify and document deficiencies, ensuring they are addressed in collaboration with the construction team for a complete and compliant handover.