Moves Consultant- Furniture Group

About the Role

The Moves Consultant – Furniture Group serves as the subject matter expert for furniture operations across assigned sites, with primary responsibility for managing furniture-related Moves, Adds, and Changes (MAC), including break/fix work orders, small projects, and space enhancements. This role acts as the central point of coordination between clients, vendors, and facilities teams to ensure efficient, compliant, and high-quality furniture solutions aligned with workplace standards.

This role is onsite at our client's campus in West Point, Pennsylvania.

What You’ll Do

Furniture Operations & Service Delivery:

• Serve as the primary point of contact for all furniture-related requests, including break/fix work orders, ergonomic adjustments, repairs, modifications, and reconfigurations.
• Manage intake, triage, and resolution of daily work orders in partnership with vendors/service providers.
• Oversee execution of small furniture projects, space enhancements, and reconfigurations across sites.
• Ensure timely delivery of services while maintaining high standards for quality, safety, and customer satisfaction.

Vendor & Resource Management:

• Evaluate, procure, schedule, and manage vendors, service providers, and FM manpower.
• Provide day-to-day vendor oversight, including performance management, service delivery tracking, and issue resolution.
• Leverage strategic sourcing practices to optimize cost, quality, and service outcomes.

Space & Furniture Planning:

• Act as a subject matter expert for furniture standards, layouts, and workplace configurations.
• Recommend and implement space optimization solutions and layout improvements to enhance functionality and user experience.
• Ensure compliance with corporate furniture standards and guidelines across all activities.

Move Support & Project Coordination:

• Provide furniture coordination and on-site support for project moves, including planning and execution.
• Deliver post-move hyper-care, ensuring issues are resolved quickly and end-users are supported during transitions.
• Collaborate with MAC, occupancy planning, and project teams to align furniture scope with overall move strategies.

Asset & Lifecycle Management:

• Manage furniture asset tracking, reuse, disposition, and lifecycle planning, including artwork where applicable.
• Drive sustainable practices through reuse, redeployment, and responsible disposal.

Client Engagement

• Build strong relationships with clients as a trusted advisor for furniture-related needs.
• Communicate clearly on scope, timelines, service options, and resolutions.
• Ensure a high level of responsiveness and professionalism in all interactions.

What You’ll Need

Experience & Education:

• Bachelor’s degree preferred; equivalent experience considered.
• 5–8 years of experience in facilities management, MAC services, furniture management, or workplace operations.
• Demonstrated experience managing high-volume service requests (break/fix) and vendor delivery models.

Core Skills:

• Strong knowledge of office furniture systems, ergonomic solutions, and space planning principles.
• Proven ability to manage vendors, schedules, and service-level performance.
• Experience with work order systems (e.g., Service Now, ARCHIBUS, TRIRIGA, or similar).
• Solid financial awareness (budget tracking, cost control, basic analysis).

Professional Capabilities

• Excellent organizational, prioritization, and problem-solving skills in a fast-paced environment.
• Strong communication and stakeholder management abilities.
• Ability to work independently while coordinating across multiple teams and functions.
• Detail-oriented with a focus on execution, compliance, and continuous improvement.

Preferred / Additional Qualifications (Recommended Enhancements)

• Certification or exposure to ergonomics (e.g., CPE, ergonomic assessment training).
• Familiarity with furniture manufacturers, standards (BIFMA), and workplace design trends.
• Experience supporting pharma, corporate campus, or multi-site environments.
• Working knowledge of asset management and inventory tracking systems.