Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are looking for a highly skilled and experienced professional to join our team as a Condition Monitoring Advisor. This is an exciting opportunity for someone with background in mining, construction or waste handling equipment, whether through hands-on support, fleet management, or equipment monitoring/testing.

In this role, you’ll work directly with fleet managers, dealers, and customers to help maximize machine availability, reduce total cost of ownership (TCO), and minimize unplanned downtime.

Unlike traditional engineering roles that often remain behind the scenes, this position puts you at the forefront - engaging with real-world operations and seeing the direct impact of your work.

Whether you're an en gineer ready to move beyond the design phase or background as a hands-on technician looking to expand your influence, this is your opportunity to step into a customer-facing role where your expertise truly matters. You'll leverage your deep understanding of equipment and systems to transform raw data into meaningful insights—monitoring asset performance, identifying issues, and driving real-world decisions. Your contributions will directly enhance operational reliability and efficiency, making a visible and lasting impact on the teams and customers you support.

What you will do:

• Monitor Machine Health: Oversee the condition of 100- 150 Caterpillar machines using the five elements of condition monitoring: SOS fluid analysis, product link/VIMS data, inspection reports, backlog management, and site conditions.

• Analyze & Correlate Data: Aggregate and correlate data from all five condition monitoring elements to identify trends, detect issues early, and prioritize actions using enabling software tools and systems.

• Provide Expert Recommendations: Deliver actionable equipment recommendations by way of purpose-built Caterpillar software tools to Caterpillar dealers and customers to enhance machine health, maximize uptime, and increase customer value.

• Reporting & Communication: Send Condition Monitoring recommendations using custom software tools and verbal updates to customers and dealers. Provide clear, data-driven insights and recommendations.

• Customer & Dealer Engagement: Participate or even facilitate regular meetings with customers, Caterpillar dealers, product groups to review equipment performance and contribute to action plans.

• Consultative Relationship Building: Act as a trusted advisor to dealers and customers, fostering collaborative relationships and supporting equipment management strategies.

• Subject Matter Expertise: Maintain working knowledge across all five condition monitoring elements, with deep expertise in at least two.

• Leverage Analytics: Identify new analytics to accelerate issue detection, support proactive maintenance, and improve overall fleet performance.

What Skills you will have:

Service Excellence: Hands-on experience in Product Support or Engineering roles. Background includes working as a service representative, reliability engineer, technician, mechanic, or technologist. Familiarity with Caterpillar’s products and processes is a plus.

Problem Solving: Extensive experience in identifying and troubleshooting machine issues. Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb).

Consulting: Awareness in predictive maintenance, reliability engineering, and collaboration with peers.

Data Gathering & Analysis: Experienced in planning and executing tests, analyzing results, and delivering actionable recommendations. Proven background in condition monitoring, test/validation engineering, field follow of OEM equipment or on-hand troubleshooting/repair.

Decision Making and Critical Thinking: Strong analytical skills with the ability to assess complex situations and make informed, effective decisions using structured tools and sound judgment.

Customer Focus: Deep understanding of customer-centric values and practices. Skilled at aligning business decisions with customer needs and satisfaction, and leveraging those insights to develop customized solutions that drive value.

Effective Communications: Excellent verbal and written communication skills. Proven ability to collaborate with cross-functional teams and stakeholders, clearly convey technical and non-technical information, and adapt communication styles to suit different audiences.

Relationship Management: Proven ability to build and maintain strong relationships in customer-facing roles. Comfortable working directly with dealers and customers to ensure satisfaction and long-term partnerships.

Additional information:This position requires the candidate to work full-time in the Tucson, AZ office.

Relocation assistance is available for this position.
This position will require up to 10% travel.
Sponsorship is not available.

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)

• 401(k) savings plans

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Health Lifestyle Programs

• Employee Assistance Program

• Voluntary Benefits and Employee Discounts

• Career Development

• Incentive bonus

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

April 1, 2026 - April 19, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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