Manager - Strategic Accounts (West)

Role: Manager- Strategic Accounts

Location: Mumbai

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

As Strategic Accounts, you will be responsible for managing a team of intermediate or experienced Inside Sales professionals. Sets objectives and guides team on inside sales goals. Responsible for ensuring inside sales goals are met, and supporting inside sales team. Makes significant improvements on processes to enhance insides sales work performance.

Key Responsibilities:

• As a Manager
• Strategic Accounts, you’ll be responsible for:
• Drive business development through key and strategic customers to achieve sustainable growth.
• Identify, create, and develop new strategic accounts to contribute to overall organizational growth.
• Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.
• Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.
• Act as a single point of contact for strategic customers.
• Understand customer needs, pain points, and future plans to propose value-based solutions.
• Lead regular business reviews, performance discussions, and roadmap alignments with customers.
• Ensure high levels of customer satisfaction and retention.
• Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.
• Coordinate technical discussions, proposals, and project timelines.
• Escalate and resolve customer issues proactively.
• Track customer industry trends, competitor activity, and market dynamics.
• Provide inputs for product improvement and strategic decision-making.

Requirements

As a minimum you must have:

• University Degree or equivalent experience and a minimum of 5 years prior relevant experience

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

• Enjoy your best years with our retirement savings plan

• Have peace of mind and body with our health insurance

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

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