CX Engineer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the job

This role partners with local and global engineering teams to drive data-driven decision-making, optimize engineering operations, and enhance business performance. The position leads portfolio governance, analytics strategy, and continuous improvement efforts across residential engineering platforms.

Key Responsibilities Portfolio & Program Management

• Lead and track engineering productivity across residential platforms

• Coordinate and manage strategic project portfolios

• Align projects with business priorities, budgets, and waterline decisions in partnership with Finance

• Ensure accurate representation of parent/child project relationships within planning systems

• Own governance of Planisware ecosystem (project structures, financials, resource tracking, reporting)

Data Analytics & Insights

• Lead data analysis initiatives using advanced statistical and analytical methods

• Design experiments, develop models, and validate hypotheses

• Identify trends, risks, and opportunities using data-driven insights

• Develop algorithms or analytical approaches to uncover patterns and optimize processes

• Communicate findings clearly to stakeholders across engineering and business functions

KPIs & Process Excellence

• Define, track, and report Residential Engineering KPIs aligned to strategic goals

• Identify and mature key processes to improve efficiency and performance

• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies

• Conduct turnback and escape analysis to identify root causes and implement corrective actions

Cross-Functional Collaboration

• Serve as liaison between:

• Residential Engineering

• CSA Engineering Ops

• CX and WHQ Engineering Ops

• Partner with business stakeholders to define analytics needs and expected outcomes

• Collaborate with analysts and SMEs to deliver actionable business solutions

Additional Responsibilities

• Support evolving organizational needs and strategic initiatives

• Drive adoption of data tools, governance, and best practices

Minimum Qualifications

• Bachelor’s degree required with 7+ years in technical environments
  OR

• Advanced degree with 5+ years technical environments

Preferred Qualifications

• Strong experience in:

• Data analytics, modeling, and statistical methods

• Engineering or technical environments

• Portfolio/project management tools (Planisware strongly preferred)

• Knowledge of Carrier systems, processes, or organization

• Experience with continuous improvement methodologies (Lean/Six Sigma)

• Strong communication and stakeholder management skills

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance To learn more about our benefits offering, please click here[Work with us | Carrier Corporate

](https://www.corporate.carrier.com/careers/work-with-us/). The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 29 May 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.