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Strategic Account Manager, Retail HVAC

Carrier

Strategic Account Manager, Retail HVAC

Carrier

CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA

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Remote

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Full-time

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4d ago

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

This role requires the candidate to be able to identify service solution selling opportunities, work with key players within National & Regional Account customers and develop key strategic C-Level relationships with Service & Aftermarket customers who have a National / Regional presence. This role also requires the candidate to be able to collaborate across the North America Field Operations organization, the Strategic Account Team Leaders (Carrier Factory), and other Carrier Corporation National Leaders to drive growth within their assigned accounts.

This role will act as the primary contact on all associated strategic customers and develop a professional relationship within their senior leadership with the purpose of understanding the customer needs and meet those within the bounds of contracted scope. Additionally, this role will support the daily interactions with our Strategic Account Commercial Retail Team and their customers to expand the relationship and grow our overall share of wallet.

Candidates may reside anywhere within the United States, with a requirement for proximity to a major metropolitan airport to support national sales needs.

Key Responsibilities

  • Drive national business development by identifying, pursuing, and securing new end user relationships while expanding existing accounts to grow Carrier Commercial Service and Aftermarket revenue.
  • Serve as a trusted advisor to senior decision makers (C suite, VPs, Directors of Facilities, Engineering, and Operations), with a primary focus on large, multi site distribution center environments.
  • Develop and execute strategic sales plans to position Carrier as the preferred supplier for competitive service and replacement projects.
  • Manage and expand Commercial Retail and National Account relationships, maximizing service, aftermarket, and bundled solution opportunities.
  • Lead the end to end sales process, including needs assessments, solution development, pricing, proposals, presentations, contract negotiation, and deal closure.
  • Prepare and negotiate complex sales contracts in partnership with operations, finance, legal, and field leadership to ensure commercially sound and executable agreements.
  • Collaborate closely with field sales, service teams, branch, and regional leadership to support growth targets and ensure alignment between sales strategy and operational delivery.
  • Work directly with building owners to improve system reliability, reduce energy consumption, and enhance indoor environmental quality.
  • Utilize team selling and solution partner strategies to bundle offerings and increase Carrier’s share of wallet.
  • Collect, analyze, and apply market and customer data to identify opportunities, inform sales strategy, and prioritize prospecting efforts.
  • Represent the broader organization by building external relationships and participating in industry events, bids, trade shows, and professional organizations aligned with company mission and strategy.
  • Maintain accurate sales forecasts, activity reports, CRM (Salesforce) updates, and expense tracking.
  • Support existing customer relationships with significant travel requirements (approximately 45–50%).
  • Operate with a high degree of autonomy, providing leadership, coaching, and guidance to field level professionals while influencing others on policies, practices, and procedures.

Required Qualifications

  • Bachelor’s Degree.
  • 7+ Years of Experience in Commercial HVAC Sales.
  • Ability to Travel 50% Domestically.

Preferred Qualifications

  • Bachelor’s degree in Engineering, Business or a technical field.
  • Experience growing market share in Commercial HVAC Service Sales, with a demonstrated ability to identify new opportunities and execute growth strategies across both existing and emerging accounts.
  • Excellent written and verbal communication skills, with the ability to effectively present technical and commercial information to a broad range of stakeholders.
  • •Subject matter expertise in the Commercial Retail market, with a specialized focus on building and maintaining relationships with key industry players and consulting partners.
  • High level of technical and financial expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and services.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Adept at using Salesforce as a strategic tool for account planning, opportunity tracking, and generating actionable insights for sales growth.

Benefits

Employees are eligible for benefits, including: - Health Care benefits: Medical, Dental, Vision; wellness incentives

  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives, subject to plan requirements.

Pay Range

The annual salary for this position is $146,750–$205,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/06/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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About Carrier

Carrier

Carrier

Public

Carrier is a global provider of heating, ventilation, air conditioning, refrigeration, fire, security and building automation technologies. The company serves residential, commercial, industrial and transportation markets worldwide.

10,001+

Employees

Palm Beach Gardens

Headquarters

Reviews

3.9

9 reviews

Work Life Balance

4.2

Compensation

3.5

Culture

4.1

Career

4.0

Management

3.3

78%

Recommend to a Friend

Pros

Good benefits and compensation

Supportive work environment and great people

Excellent work-life balance and flexible schedules

Cons

Heavy workload during peak seasons

Management and communication issues

Job security concerns

Salary Ranges

334 data points

L2

L3

L4

L5

L6

Mid/L4

L2 · Sales Engineer L2

0 reports

$160,046

total / year

Base

$64,018

Stock

$80,023

Bonus

$16,005

$112,032

$208,060

Interview Experience

7 interviews

Difficulty

3.6

/ 5

Duration

14-28 weeks

Offer Rate

57%

Experience

Positive 29%

Neutral 14%

Negative 57%

Interview Process

1

Application Review

2

Phone Screen

3

Technical/Hiring Manager Interview

4

HR Interview

5

Background Check

6

Offer

Common Questions

Technical Knowledge

Past Experience

Behavioral/STAR

Industry-Specific

Problem Solving