トレンド企業

Carnival
Carnival

Of carnival company.

Beach Club Reception/Concierge (Celebration Key - Bahams)

職種小売
経験ミドル級
勤務地Grand Bahama, Bahamas
勤務オンサイト
雇用正社員
掲載1ヶ月前
応募する

必須スキル

Customer Service

Job Summary

A Beach Club Receptionist/Concierge is responsible for delivering an exceptional guest experience by serving as the primary point of contact throughout their visit at one or more Carnival Corporation owned and operated global destination. This role ensures a warm welcome, smooth check-in and check-out processes, and personalized assistance with reservations, activity scheduling, and general inquiries. The Receptionist/Concierge provides accurate information about available services and amenities, resolves guest concerns in a professional and timely manner, and coordinates with other departments to ensure requests are fulfilled efficiently. In addition to front desk operations, this position manages records, communications, and administrative tasks while maintaining high standards of hospitality, safety, and professionalism. By combining strong organizational skills, excellent customer service, and a proactive approach, the Receptionist/Concierge creates a welcoming, seamless, and memorable experience that enhances overall guest satisfaction.

Key Accountabilities / Job Functions

1.Guest Services & Experience

Prepare arrival information and welcome packets.

Greet guests warmly and ensure a high level of professionalism in all interactions.

Manage guest queries promptly and effectively.

Address special requests and personalize experiences.

Build rapport with guests, using names whenever possible to enhance comfort.

2.Communication & Coordination

Maintain detailed knowledge of all menus, amenities, and services.

Provide accurate and timely information to guests.

Serve as first point of contact for phone calls, handling inquiries courteously.

Take messages and relay information to the correct team members.

Follow reporting procedures when issues arise and coordinate resolutions.

3.Compliance & Standards

Adhere to company guidelines regarding appearance, demeanor, and service delivery.

Uphold safety, sanitation, and environmental policies.

Apply hospitality standards consistently in all guest and crew interactions.

Ensure a clean, secure, and welcoming environment.

4.Administrative & Other Duties

Maintain accurate records and documentation.

Assist supervisors or managers with additional tasks as required.

Provide flexible support to ensure smooth daily operations.

Perform other duties as assigned. Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).Ongoing Obligation

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0

応募クリック

0

Mock Apply

0

スクラップ

0

Carnivalについて

Carnival

A mobile marketing platform, enabling brands and agencies to run interactive messages and analytics into their mobile apps.

1-50

従業員数

New York

本社所在地

レビュー

10件のレビュー

3.7

10件のレビュー

ワークライフバランス

2.8

報酬

3.5

企業文化

3.8

キャリア

2.5

経営陣

2.5

65%

知人への推奨率

良い点

Friendly/supportive coworkers and team spirit

Good benefits and pay

Fun and exciting work environment

改善点

Long/excessive work hours during peak times

Work-life balance challenges

Management and communication issues

給与レンジ

139件のデータ

L2

L6

Mid/L4

Senior/L5

L3

L4

L5

L2 · Business Analyst L2

0件のレポート

$55,526

年収総額

基本給

$22,210

ストック

$27,763

ボーナス

$5,553

$38,868

$72,184

面接レビュー

レビュー3件

難易度

3.0

/ 5

期間

14-28週間

面接プロセス

1

Application Review

2

HR Screen

3

HireVue/Video Interview

4

Hiring Manager Interview

5

Offer

よくある質問

Behavioral/STAR

Past Experience

Culture Fit

Technical Knowledge

Problem Solving