The IT Technician ensures that computer systems operate effectively to support streamlined business operations. Responsibilities include installing computer hardware and software, updating applications, and performing diagnostic tests and maintenance on computer components at one or more Carnival Corporation owned and operated global destination. The role also encompasses maintaining IT documentation and handling a wide range of IT-related activities, such as server and network infrastructure, end-user computing devices, IT security, application deployments and upgrades, and advanced troubleshooting. Additionally, the IT Technician provides support to other departments by managing Incident, Change, and Service Request tickets through email, chat, and phone communication.

ESSENTIAL DUTIES & RESPONSIBILITIES:

IT Support

• Serve as the first point of contact for IT support within the organization
• Install, configure, and maintain software and hardware components of computer and network systems
• Repair and replace damaged computer and network components
• Ensure the security of client and server computers by installing and upgrading antivirus and firewall software
• Support employees with computer and network-related issues
• Test new hardware and software before full-scale installation

Systems Maintenance & Administration

• Maintain and administer network equipment, PCs, POS terminals, and other end-user devices
• Maintain inventory of IT equipment and supplies
• Update and maintain technical documentation regularly
• Assist with project rollouts and conduct quality control checks of new technology or enhancements to ensure operability

Troubleshooting & Diagnostics

• Diagnose and resolve issues in Windows operating systems and Microsoft Office software
• Troubleshoot software, hardware, and network-related problems
• Provide advanced support for escalated technical issues

Quality Control, Compliance & Collaboration

• Continuously improve IT team technical and customer service skills
• Support compliance with IT policies, procedures, and standards
• Assist the IT Supervisor with assigned tasks
• Ensure consistent quality of IT service delivery across the organization

SKILLS SPECIFICS:

• Microsoft Office
• Proficiency with Cisco, Microsoft, and Linux
• Knowledge of IT industry standards for security and
• The above statements describe the general nature and level of work only.
• Ability to work in a team and follow instructions.
• Ability to work calmly and efficiently under pressure and achieve targets.
• Ability to take initiative.
• Strong execution skills, ability to prioritize and take a structured approach.
• Resourceful and adaptable/able to respond effectively and quickly to changing situations.
• Maintain a positive working relationship with shipboard officers and crew.

EDUCATION & QUALIFICATIONS:

• High School Diploma or GED or Associate's Degree in Computer Science or equivalent experience is required; additional education in Hospitality or a related field is a plus
• At least two years minimum experience with direct customer IT support

LANGUAGE REQUIREMENTS:

• Excellent command of the English language, both verbal and written.
• Excellent communication skills, written and verbal.

PHYSICAL REQUIREMENTS:

• Must be physically fit.
• Must be able to lift and carry up to 20 pounds of equipment for short periods.
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Ability to work in an outdoor environment as needed.

OTHER REQUIREMENTS:

• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• May be requested to work a shift schedule while at any of the destinations.

#HMC