The Housekeeping Attendant is responsible for maintaining a clean, sanitary, safe, and welcoming environment for all guests and staff at one or more Carnival Corporation owned and operated global destination. This role ensures that all areas of the facility including public spaces, dining areas, restrooms, lounges, open recreational areas, and employee workspaces are kept to the highest standards of cleanliness and organization. As a highly visible member of the team, the Housekeeping Attendant frequently interacts with guests, providing assistance, answering questions, and contributing to a positive and professional guest experience. Responsibilities include routine cleaning, sanitizing, and upkeep of all assigned areas, reporting maintenance or safety concerns, and supporting operational efficiency through attention to detail and adherence to established protocols. By consistently applying best practices in hygiene, safety, and customer service, the Housekeeping Attendant plays a vital role in creating a safe, attractive, and enjoyable environment that meets organizational standards and enhances overall guest satisfaction.

Essential Functions:

Cleaning and Sanitization:

• Maintain the cleanliness, hygiene, and sanitization of all assigned areas, including public spaces, employee areas, corridors, and recreational or guest-use areas.
• Conduct routine cleaning as well as periodic deep cleaning of all areas, ensuring surfaces, floors, furniture, and equipment meet high standards of safety and appearance.
• Assist with general grounds upkeep or outdoor areas as needed, including maintaining order and safety in shared spaces.
• Collect and properly dispose of trash and recyclables, ensuring waste is managed according to company and environmental guidelines.
• Replenish sanitary stations such as tissues, hand towels, soaps, and other guest or staff necessities.
• Ensure correct handling, labeling, and storage of all cleaning chemicals and equipment, following safety protocols.
• Operate cleaning machinery and equipment efficiently under the guidance of supervisors while maintaining them in proper working condition.
• Provide support with stateroom cleaning and service coverage as part of ongoing cross-training programs.

Compliance and Quality Control:

• Uphold all company, environmental, and safety policies to maintain a secure and compliant workplace.
• Promote a safe working environment by following safety protocols, proper equipment use, and adhering to housekeeping standards.
• Consistently apply hospitality standards when interacting with guests and staff, providing courteous and professional service.
• Follow company dress codes, appearance standards, and professional conduct policies at all times.
• Monitor cleaning and operational processes to ensure compliance with organizational, environmental, and health guidelines.
• Identify potential hazards, unsafe practices, or service gaps and report them promptly to management for corrective action.

Reporting and Maintenance:

• Maintain accurate work logs and communicate any operational or maintenance issues to supervisors or management.
• Ensure all cleaning supplies, tools, and equipment (mops, brooms, spray bottles, carts, etc.) are stored safely, maintained, and in proper working order.
• Report repairs or maintenance needs in assigned areas, especially those affecting guest or staff safety, and follow up as necessary.
• Communicate any guest concerns, challenges, or feedback promptly to Housekeeping Management to ensure quick resolution and high guest satisfaction.

Support and Assistance:

• Assist the Housekeeping Manager or Supervisor with special projects, tasks, or operational support as requested.
• Provide cross-functional support across housekeeping and related departments to maintain smooth operations.
• Contribute to team efficiency by proactively helping colleagues and ensuring all tasks are completed according to organizational standards.

Qualifications:

• High School Diploma or GED or equivalent experience is required; additional education in Hospitality or a related field is a plus
• Minimum 1-2 years’ experience working in a housekeeping environment in a hotel or related industry
• Fluency in conversational English
• Guest Facing Experience
• Customer service experience gained in a similar role is required
• Must be physically fit
• Basic understanding of chemicals and proper mixtures
• Ability to lift up to 20 pounds
• Must have basic customer service skills
• Ability to work in an outdoor environment
• Previous work experience preferred

Knowledge, Skills & Abilities:

• Perform other duties as assigned.
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).
• Ability to adhere to the company’s standards regarding dress and appearance.
• Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
• Ability to work collaboratively in a team-oriented environment as necessary.
• Strong organizational and time-management skills, with the ability to multitask effectively.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
• Must be physically fit.
• Ability to work in an outdoor environment as needed.
• May need to stand for long periods of time.
• May be requested to work a shift schedule while at any of the destinations.
• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks.

Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

Skills: Strong time management and organizational skills

Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.