The Senior Manager, Team Member Center is responsible for the strategic execution on managing both TMC Manila and Open Sea to realize their full potential that drives business growth, ensuring that Short-Term and Long-Term initiatives correspond to the overall vision and goals of Carnival Cruise Line and the Corporation. Oversee all key elements of the business and operations, improving overall business functions (end-to-end process, innovation, and future of work, etc.,) that supports and promotes customer and employee experience, coordinating business operations, managing operational costs, improving administration processes and staff productivity, identifying business opportunities for horizontal and vertical integration as well as monitoring of financial activities. Maintains close coordination to the Asia Pacific Director for CATO CASI and President & BOD of Open Sea, providing updates and actions to the overall status of the operations. Develop and implement growth strategies, institutionalize practices and company performance metrics that will help achieve business objectives. Establish relationships with related government agencies i.e. Maritime Labor Conventions, ITF, POEA and relevant local government and international agencies

Key Accountabilities:

• Provide strong leadership and guidance to ensure that Operations Leaders and staff have the necessary tools and available knowledge to implement and provide an exceptional end-to-end service delivery process until the Team Members are deployed.

• Responsible for ensuring all process, guidelines and procedures of the TM Center Manila are implemented and adhered to.

• Coordinates facility resources through workforce planning, hardware and software allocation

• Executes CCL’s strategic plans and initiatives and lead the TMC Manila team to ensure that strategic objectives are consistently met.

• Assess and allocate resources and manpower, reports, plans, and makes recommendations to Senior Leadership to improve efficiency and productivity.

• Represent the company to government agency and Responsible in company’s crewing compliance to Maritime Labor Conventions, ITF, POEA and related local government and international agencies.

• Maintains oversight of contract extensions, rotations, and addendums to ensure they are provided and signed as required.

Qualification:

• Master’s Degree required — preferably in Business Administration (MBA), Management, Operations, or any relevant business-related field.

• Bachelor’s degree in Business, Management, Operations, or related field.

• Minimum 15 years of overall professional experience, including:

• At least 5 years within the cruise, manning, maritime, or travel industry.

• At least 5 years in a senior leadership or management role overseeing large-scale operations or shared-services/service center environments.

• Demonstrated experience leading end-to-end operational processes, workforce planning, and performance management in a high-volume environment.

• Required Certification: Project Management, Lean Six Sigma, Legal Management