Job Purpose and Impact

• The Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.

Qualifications

• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.