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Cargill
Cargill

Multinational food company.

Customer Service Representative

职能技术支持
级别中级
地点Jakarta, Jawa, Indonesia
方式现场办公
类型全职
发布1周前
立即申请

Job Purpose and Impact

Customer Service Representative will support a moderate scale of customer service activities, good communication with buyer and documentation on what buyer needed . In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Execute and oversee the local and export transaction of Palm products including CPO, CPKO, PKE and other assigned products to be well executed according to the planning, docs requirements and achieve OTIF.
  • Maintain good communication and work efficiently with internal and external stakeholders for both domestic and export activities.
  • Monitor and provide update to related stakeholders regarding export regulation, HS code, docs and certification requirements, restriction for palm products including the bonded zone policies.
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
  • Acquire data from primary or secondary data sources and maintain databases/data systems.
  • Execute the invoice creation and do payment monitoring to achieve the targeted SLA and OTIF.
  • Manage the payment documentations and coordinate with related functions in executing the process and identifying the gaps to reduce the timeline.
  • DMO quota monitoring and execute the process in related to export shipments by coordinating with other functions.
  • Identify, analyze, and interpret trends or patterns in complex data sets as well as define new process improvement opportunities.
  • Palm customer data management (registration, reporting and reconciliation), including Palm Trace and Sustainability data.
  • Other duties as assigned.

Qualifications

Minimum Qualifications

  • Diploma III or Bachelor’s degree with minimum 2-3 years’ experience in execution process both domestic and export activity.
  • Proven working experience as Customer Service and other similar roles in Palm Industry.
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing and presenting findings.
  • High expertise in Microsoft Excel, Power Point and Power BI.
  • Fluent English in both written and verbal.
  • Highly collaborative – ability to excel in a team environment.
  • Other minimum qualifications may apply.

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关于Cargill

Cargill

Cargill

Public

Multinational food company.

10,001+

员工数

Minnetonka

总部位置

$134B

企业估值

评价

10条评价

3.3

10条评价

工作生活平衡

3.5

薪酬

3.2

企业文化

3.8

职业发展

3.5

管理层

2.8

65%

推荐率

优点

Good corporate culture and team environment

Good benefits and compensation

Safety emphasis and good work environment

缺点

Management issues and high turnover

Non-competitive salary

High stress and overwhelming expectations

薪资范围

268个数据点

Junior/L3

L2

L6

Mid/L4

Senior/L5

L3

L4

L5

Junior/L3 · Business Analyst

0份报告

$108,285

年薪总额

基本工资

-

股票

-

奖金

-

$92,042

$124,528

面试评价

2条评价

难度

3.0

/ 5

时长

14-28周

面试流程

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Panel Interview

5

Offer

常见问题

Behavioral/STAR

Past Experience

Culture Fit

Technical Knowledge