Platform Engineer

Job Purpose and Impact

The Service Now Platform Engineer will play a critical role in designing, developing, and maintaining
Cargill’s Service Now platform to deliver scalable and reliable enterprise solutions. This position is responsible
for implementing advanced configurations, integrations, and automation within Service Now to support IT
Service Management (ITSM), IT Operations Management (ITOM), and other enterprise workflows. The engineer
will collaborate with cross-functional teams to ensure the platform meets business needs, adheres to best
practices, and drives operational efficiency across global technology service

Key Accountabilities

• SOFTWARE DEVELOPMENT: Designs and develops high-quality software solutions by writing clean,
  maintainable, and efficient code.
• AUTOMATION: Leads the application of internal software deployment platforms, continuous integration or
  continuous delivery pipelines, and twelve-factor development methodology to automate the deployment process,
  ensuring smooth and reliable releases.
• COLLABORATION: Partners with cross-functional teams of product managers, designers, and other engineers
  to gather complex requirements and deliver solutions that meet business needs.
• TESTING & DEBUGGING: Writes and maintains complex unit tests and integration tests, and performs
  debugging to maintain the quality and performance of the software, applying test-driven development as needed.
• CONTINUOUS IMPROVEMENT: Recommends options for improving the software development and deployment
  processes, and implements the approved standards to improve efficiency and reliability.
• DOCUMENTATION: Creates and maintains comprehensive documentation for complex software applications,
  deployment processes, and system configurations.
• TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed
  applications to ensure minimal downtime and fast resolution.

Qualifications

• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
• Service Now-Specific Responsibilities
• Service Now Platform Management: Administer and maintain the Service Now platform, including configuration,
  customization, and integration with other systems.
• Service Now Development: Develop and implement new Service Now modules, applications, and workflows to
  meet business requirements.
• Service Now Automation: Utilize Service Now's automation capabilities to streamline processes and improve
  efficiency.
• Service Now Upgrades: Plan and execute Service Now platform upgrades, ensuring minimal disruption to users
  and maintaining compatibility with existing customizations.
• Service Now Best Practices: Ensure adherence to Service Now best practices and standards in all development
  and administration activities.
• Service Now Training & Support: Provide training and support to end-users and other stakeholders on
  Service Now functionalities and features.