Customer Value Specialist - FM&Others Japan

Job Purpose and Impact

The customer value specialist – Family Mart will ensure satisfactory of Family Mart customers’ requirements and requests. In this role, you will be the key and primary contact for Family Mart from Cargill food safety, quality and regulatory function. You will be responsible for customer engagement and experience.

Key Accountabilities

• Customer document review and updates
• Customer complaint receiving and coordinating for investigation; CCR verification review and returning within timeline.
• Satisfy customer questionnaire, query, statement, certificate, etc. requests.
• Lead data and reports preparation, i.e. KPI, monthly reports, etc.
• Facilitate product and sensory panelist calibration; Lead ATCQ/BTCQ plans and sample submission.
• Engage and influence customers through meeting, reporting, and visiting to strengthen trust.
• Engage internal stakeholders to satisfy customers’ expectation and to compete market quality.
• Facilitate internal team to deploy the new process and requirements from Family Mart.
• Partner Plant to achieve customer KPIs, e.g. complaint targets, etc. Partner Commercial to support customer on-site quality visit & audit. Partner R&D to satisfy and comply NPD customer requirements.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Good understanding of food manufacturing and food science
• Excellent communication and presentation skills.
• Practical /pragmatic approach to problem solving and timely solution execution.
• Ability to lead, coach, engage teams.
• Be customer-focused and achievement-driven.
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Preferred Qualifications

• Working experience with Family Mart
• Deep knowledge to Family Mart poultry product and production