What Business Analysis contributes to Cardinal Health:

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements.

Qualifications:

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Strong troubleshooting skills
• Ability to work on multiple implementations/tickets at one time with emphasis on customer service and root cause analysis
• Ability to work directly with customers and facilitate meetings
• Strong oral and written communication skills
• Ability to work in a team-oriented environment that includes Cardinal employees and external contractors
• EDI knowledge and/or experience would be a plus

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Responsibilities

• Responsibility for adding new and supporting existing EDI Trading Partner setups for all business units (i.e. Medical, Pharma, Pharma 3PL).
• Utilize Service Now ticket tracking software to manage all requests and enhancements.
• Provide comprehensive technical consultation to business and IT business units.
• Work closely with external trading partners to identify business requirements for new and existing EDI implementations.
• Will be responsible for researching alternative solutions and make recommendations.
• Gain an understanding of the customer's tactical and strategic goals and apply to business solutions.
• Maintain contact with clients to ensure that their expectations are understood and met.
• Identify internal and external resources to achieve established business goals within specified parameters.
• Coordinate efforts across multiple business and technical groups.
• Promote an awareness of quality within team, and maintain the quality of services, deliverables, and content.
• Identify and eliminate obstacles to solution plans, business goals, or implementations.
• Responsible for understanding and maintaining business SLA including metrics and dashboards showing current state, progress, and trending numbers.
• Knowledge of EDI document types (including but not limited to 850-Purchase Order, 855 – Purchase Order Acknowledgement, 856 – Advance Ship Notice, 810 - Invoice, 832 - Catalog).
• Knowledge of AS2 and SFTP communication protocols.
• Demonstrates excellent listening, communication, and facilitation skills.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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