161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Associate, Fraud Strategy Analyst

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

At Capital One we’re laser focused on growth, and our Strategy Analysts are integral to moving us forward. You’ll combine deep data analytics with strategic decisioning to solve problems that actually move the needle. From day one you’ll have high ownership over your work and outcomes, seeing projects through from end to end. You’ll start in Product Strategy, and have the ability to rotate across the business to explore, learn new skills and ultimately carve your own career trajectory.

This role is a masterclass in business leadership designed for those who are energized by what’s possible and who challenge themselves and their peers to think bigger, as we collectively work towards our global mission.

About the Team

The Fraud team consists of Strategy Analysts, Data Scientists, Process Managers and Product Managers who come together to prevent and detect fraud. We leverage in-house and/or third-party vendor models, data insights and home-grown technology solutions to protect our customers from fraud and deliver reassuring customer experiences when fraud does happen.

About the Role

In this role, you will develop defenses and policies to mitigate fraud losses while balancing the impact on the customer experience and lifecycle journey. You will perform deep dives into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behaviour. Additionally, this role provides the opportunity to work on and lead diverse projects, including new product launches, feature enhancements, and authentication tool rollouts, all while contributing to a safe and secure experience for our customers.

From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight.

To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in fraud prevention but also across various other key areas, including marketing, credit underwriting, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.

Your Responsibilities:

• You will be responsible for one of the areas of credit card fraud, such as transaction fraud or fraud applications. You will deep dive into the performance of existing strategies, with access to a vast amount of data which you will analyze to create recommendations to identify and stop emerging fraud trends.

• You will build the case to bring strategies to market and work with product and technology teams to implement them. With our in-house technology, you get to see your work through to delivery in real time. As the owner of the strategy, you can then evaluate performance and continue to adjust and improve your strategy as needed.

• As the expert of your area, you will influence the strategic roadmap of the team and collaborate across the fraud team to drive change to our overall fraud experiences.

• You will use technical analytical skills (such as SQL and Python) to complete the analysis - don’t worry if you don’t know this now, we will help you learn.

Basic Qualifications:

• 2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions

• A bachelor’s degree or higher

• Experience working in a team environment, with a strong ability to collaborate effectively with others

Preferred Qualifications:

• Experience in fraud strategy analytics with a basic understanding of credit card or other financial fraud

• Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, Quick Sight). If you know how to build models or write code, that’s awesome. If not, we will help you learn it.

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

At Capital One Canada, paying our employees fairly is fundamental to our core values of Excellence and Do the Right Thing. We are committed to being intentional and fair in how we set pay across our organization.

The salary range for this position is $112,300 to $128,100 per annum, depending on experience and qualifications.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).