Operations Production Senior Coordinator- Hybrid:

As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies).

Responsibilities:

• Manage, sort, and prepare incoming legal orders for uploading to legal module system

• Monitor and manage the special processing mailbox, CSC management system and Omnibus.

• Partner with Levies & Garnishment Processors to escalate, identify trends and track volume

• Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements

• Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner

• Participate and actively engage in personal & team development

• Ability to handle other duties as assigned by management and work in a fast-paced environment

• Ability to work extended hours as necessary to meet deadlines & team goals

• Work collaboratively and independently

• Exhibits professionalism with associates at all levels and external contacts

• Excellent organizational skills, time management skills, and attention to detail is a must

• Will include working onsite to receive and batch incoming mail

Schedule:

• Monday
• Friday 8:00AM to 5:00PM EST

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Customer Service or Call Center experience

• At least 1 year experience working in the Financial Industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 4 years of Customer Service or Call Center experience

• At least 2 years experience in the Financial Industry

• At least 1 year of Bank Operations Experience

• At least 6 months of experience reviewing legal documents

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).