161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

HR Operations Immigration Specialist:

About Capital One Canada.

For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, Immigration and Global Mobility processes and continuous improvement initiatives. This role will partner closely with immigration vendors, HR partners , Payroll, the business and enterprise partners to work through and find constructive resolution to employee immigration and mobility inquiries and escalations.

Key Responsibilities:

• Providing guidance and consultation to associates, People Leaders, and HR partners on immigration requirements, work authorization, and Capital One's Global Mobility procedures

• Administering Canada’s Immigration and Global Mobility programs, which includes communicating program details and managing invoice reconciliation

• Ensuring compliance with provincial and federal laws and Capital One policies, including auditing temporary work permits and related documentation to confirm ongoing associate eligibility to work

• Partnering with internal and external stakeholders (e.g., HRBPs, Associate Relations, Legal, Immigration Consultants) on regulatory and employment liability issues as they relate to complex cases

• Proposing, developing, and implementing continuous improvements to processes and documentation for the HR Operations, Immigration, and Global Mobility portfolio, staying current on legislation to develop and maintain company policies. This includes resolving root causes of problems.

• Managing escalations and responding to associate inquiries in a timely manner. Supporting international associate movement (i.e., Global Transfers, Long Term Assignments, i Move) from a compliance and policy perspective

• Ensuring data accuracy across HR systems (e.g., Workday) and produce reporting on trends, risks, and compliance metrics for Monthly Business Review (MBR)

• Supporting special projects as required

Basic Qualifications

• A minimum of 2 years of experience managing HR programs, with a primary focus on Immigration and Global Mobility

• Experience providing HR Operations services to all levels of stakeholders (Associates, People Leaders, and Senior Management)

• Exceptional organizational, analytical, and problem-solving skills, including superior attention to detail and the ability to manage high-volume, deadline-driven responsibilities

• Strong written and verbal communication skills for effective consultation across diverse audiences

Preferred Qualifications

• Degree or diploma in Human Resources management or a related field

• Human Resource designation or working towards (CHRP, CHRL)

• Familiarity with supporting a multi-entity organization and ensuring compliance with federal and provincial regulatory requirements

• Proficiency with Google Suite (Sheets, Slides, Forms), HRIS and case management systems (i.e. Workday and Salesforce)

• Experience working with third party vendors

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).