• COAF Affidavits Sr. Coordinator
• Onsite

Job Description:

We are seeking a self-motivated and highly organized individual with exceptional attention to detail to join our Capital One Auto Finance (COAF) team as an Affidavits Senior Coordinator. This role is crucial for managing the necessary documentation for impounded vehicles and units prepared for sale at auction. The ideal candidate must be able to adapt and thrive in a dynamic, fast-paced environment, consistently demonstrating sound judgment, precision, and the ability to perform effectively under pressure.

Responsibilities and Expectations:

• Daily execution of affidavits for both impound and auction teams

• Maintain a regulated notary log in strict accordance with compliance standards

• Proactively interact and communicate with internal teams, external customers, commercial clients, financial institutions, and regulatory agencies on a daily basis (both written and verbal)

The Ideal Candidate Will Display

• Strong written and verbal communication skills required for daily interactions

• Exceptional attention to detail in all tasks, both verbal and written

• The ability to effectively multitask in a fast-paced environment

• A strong independent and self-motivated work ethic

• A positive ability to adapt to continuous change

• A collaborative approach to working within a team environment

Schedule: Monday

• Friday 8:00 AM - 5:00 PM CT

Location: Plano, TX (Plano 5) - This role is an essential position and requires onsite attendance. This team currently operates with 5 days in the office. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of customer service or call center experience

• At least 1 year experience working in the financial industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 1 year of auto finance experience

• At least 1 year of experience with in-office document processing

• At least 1 year of impounds or vehicle remarketing experience

• At least 1 year of experience formatting PDFs with Adobe Acrobat Reader

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $49,800 - $56,900 for COAF Collections Sr. Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).