Principal Agency Ops Coordinator:

The Principal Agency Ops Coordinator is responsible for various functions within the Servicing Insurance Team. The role is responsible for managing the insurance team mailbox, following up for insurance certificates, invoices, paid receipts and insurance policies for multifamily loans for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government-Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner.

This role will have direct contact with insurance agents and borrowers and must be capable of maintaining a high quality of service to internal and external clients/partners. Must be

able to multi-task and meet strict deadlines while maintaining a high quality of service.

Must have superior customer service skills, be detail oriented, organized and self-

motivated.

Responsibilities:

• Managing insurance team mailbox and address or redirect inquiries to appropriate teams

• Independently review reports for outstanding insurance information and follow up with agents/borrowers (certificates, invoices, paid receipts and policies)

• Maintain and update accurate information in the Servicing system Mc Cracken

• Proactively communicate with insurance agents and borrowers along with third party vendors to ensure insurance documentation is received timely.

• Upload loan documents into document repository system

• One View

• Assist with collecting and upload documentation for audits

Basic Qualification:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in financial services or servicing operations

• At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 3+ years of experience in commercial real estate or financial services

• 3+ years of insurance experience including flood insurance

• 3+ years of experience with GSE - Fannie Mae or Freddie Mac insurance experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#Comm Ops

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Mc Lean, VA: $62,500 - $71,300 for Principal Agency Ops Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).