• SUML Operations Training and Development Associate
• Hybrid

Job Description:

As an Operations Training and Development Associate, you support, develop, motivate, and strive to exceed standards of customer service and experience. You will be responsible for agent training and nesting programs, along with ensuring Set Up My Loan operations has the appropriate sources of truth for agents to reference.

Responsibilities:

• Work together with leadership and Process associates to ensure all of our agent job aids are updated and maintained in Jarvis, completely removing any GPS dependency

• Create refresher training to enhance agent knowledge and drive complaints to zero initiatives

• Update/create back office agent training materials to ensure a strong new hire experience in our back office environments

• Collaborate with various leaders and support partners

• Report out progress with all activities

Location: Plano 5 - This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually

• Schedule: Monday
• Friday 8:00am - 5:00pm CT

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience coaching or mentoring associates

• At least 2 years of experience using Google Suite or Microsoft Office

• At least 3 years of experience in call center for banking or financial services

Preferred Qualifications:

• At least 2 years experience in an auto titling office (for example, Department of Motor Vehicles) or auto loan originations or auto finance or auto refinance experience

• At least 3 years of experience with Google Sheets using formulas such as queries, vlookup, etc.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $66,700 - $76,100 for Ops Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [Recruiting Accommodation@capitalone.com](mailto:Recruiting Accommodation@capitalone.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).