Principal Process Manager (Auto)

Are you a strategic thinker with the broad ability to solve complex problems and enjoy the opportunity to collaborate across departments, pivot between projects and love the challenge of making complex systems run like clockwork? Do you thrive on providing insightful guidance that shapes critical business decisions? Capital One is seeking a Principal Process Manager to join our dynamic Financial Services Servicing Command Center.

In this pivotal role, you will be the driving department initiatives, creating and enhancing processes that deliver excellence to your customer each and every time, while working alongside senior business leaders to empower confident, data-inspired decision-making across the company. This is more than a process management role; it's an opportunity to become a trusted advisor and strategic partner. You'll gain unparalleled exposure across the division, contributing directly to Capital One's success in a rapidly evolving market.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management at Capital One.

General Responsibilities:

• Leading and owning deliverables and initiatives that support the Servicing LOB

• Leading and owning oversight of process improvement work and collaborating with others on larger initiatives in cross-functional project teams to provide input, liaise with training, and partner with groups on execution efforts; includes projects driven by other parts of the organization that impact the Servicing LOB

• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

• Identify and implement process improvements driving issue resolution and risk mitigation activities

• Tracking and resolving process breakdowns ensuring closed-loop activity

• Understanding customers’ needs of the process and driving process improvements

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to mitigate

• Developing and maintaining formal process documentation including procedures and process flow diagrams (creating project reports, business cases and presentations)

• Provide customer service and training to internal customers on specific processes they manage; deliver presentations, including up to the executive level

• Coach and train other PMs on processes, performance targets and goals

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• May lead a team and direct others on projects

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience with Microsoft Office or G Suite

• At least 3 years of experience in project, process, program, or risk management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 2+ years of people leadership experience

• 5+ years of experience in project, process, program, or risk management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).