• Sr. Director, Project Management
• Network Operations

Job Description:The Senior Director, Network Policy Operations is a senior operational leader responsible for establishing, maintaining and continuously improving the governance, risk and control environment for the Network Policy organization. This role owns operational compliance with internal policies and control frameworks, overseas audit and risk partner engagements, and leads the development of data reporting, automation and policy publication capabilities that support transparency, resilience and regulatory confidence. The role partners closely with Legal, Compliance, Risk, Technology, Product and Finance teams to ensure the organization operates in a controlled, auditable and scalable manner.

Responsibilities:

• Establish and maintain operational compliance with internal governance, risk and control frameworks including policies, standards, procedures and documented controls related to Network Policy activities, translating governance and risk requirements into practical, embedded operational processes

• Monitor control effectiveness and drive remediation of identified gaps or weaknesses

• Serve as the primary operational liaison for compliance, risk and internal audit stakeholders and ensure timely, accurate and well-governed responses to audit findings and information requests

• Coordinate audit planning and execution, issue management and remediation tracking across Network Policy operations

Promote a strong culture of accountability, documentation, compliance and continuous improvement in control execution

• Lead the design and delivery of operational reporting and management information for leadership, risk committees and governance forums

• Drive automation of reporting, evidence collection and control processes, reducing manual effort and operational risk

• Ensure published network policies and related program materials are refreshed, accurate, current, version-controlled and aligned with approved governance processes, supporting the evolution of modern policy and publication platforms to improve efficiency, accessibility and useability

• Build and lead high-performing teams across Network Policy operations, reporting, publication and controls functions

• Champion the use of technology (including AI-enables tools where appropriate) to improve policy and publication quality, consistency and operational efficiency, while retaining clear human accountability

Basic Qualifications:

• Bachelors Degree

• At least 6 years of experience in payments operations, network operations or financial services operations within a regulated environment

• At least 6 years of experience partnering with audit, risk and compliance functions as well as external stakeholders

Preferred Qualifications:

• Prior experience in payments network rules, operating regulations or scheme governance, including multi-party contractual frameworks, preferably working at or closely with card networks, real-time payments networks, clearing and settlement systems or large-scale platforms

• Experience leading data automation, reporting platforms or operational tooling initiatives

• Familiarity with regulatory expectations affecting payments networks

• Experience overseeing policy, governance or operational functions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $217,000 - $247,700 for Sr. Director, Project Mgmt

Mc Lean, VA: $238,700 - $272,400 for Sr. Director, Project Mgmt

New York, NY: $260,400 - $297,200 for Sr. Director, Project Mgmt

Riverwoods, IL: $217,000 - $247,700 for Sr. Director, Project Mgmt

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).