161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

• Senior Associate, Learning and Development
• Early Careers

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

We are looking for a transformative owner to join our lean, high-impact L&D team. As an Senior Associate, Learning & Development you won't just manage programs, you will be the chief architect and strategic driver of our Early Careers Programs in Canada, ensuring our next generation of talent is equipped to lead in an evolving landscape.

In this role, you will take ownership of our flagship Canadian development streams:

• Canada Analyst Development Program (CADP)

• Tech Development Program (TDP)

• Process Management Development Program (PMDP)

Your mission is to balance flawless execution with a possibilities mindset, continually leveling up these programs to ensure they scale alongside our rapidly growing business. Beyond Early Careers, you will play a pivotal role in shaping and supporting our broader, company-wide L&D agenda.

Your Responsibilities:

• Lead the ongoing design, delivery, and management of our Early Careers Development Programs, ensuring they remain high-impact, scalable, and market-disrupting

• Translate high-level business priorities into a long-term learning roadmaps anticipating needs and turning them into actionable, high-value opportunities

• Design the end-to-end learner journey, from internal marketing and communications to streamlined processes ensuring every associate experiences a premium, cohesive development path

• Partner with business sponsors, HR Business Partners, and our US partners to co-create integrated strategies for retaining and developing diverse talent

• Consult with leaders to diagnose future development gaps, looking beyond standard training to source or build innovative solutions that drive real results

• Assemble and lead cross-functional working groups, ensuring consistency and excellence in program delivery across all departments

• Lead high-energy team builds, off-sites, and brainstorming sessions that challenge the status quo and drive team cohesion

• Create an exceptional associate experience, planning and leading various social events throughout the year including occasional travel to our US headquarters

• Lead facilitation of training and development sessions

Basic Qualifications:

• At least 2 years of experience in Learning and Development or HR

Preferred Qualifications:

• Bachelor's degree

• Proficiency in Excel/Google Sheets to analyze engagement data and draw meaningful conclusions

• Ability to create visually compelling communications, slides, and learning materials

• Experience in team coaching, psychometrics, and high-level facilitation

• You take deep personal accountability for the success of your programs and you see white space as an opportunity to build rather than a barrier

• You are a creative problem solver who isn't bound by how it’s always been done. You have a genuine interest in exploring cutting-edge learning approaches

• You can zoom out to see the big picture and zoom in to execute the details, always ensuring the "why" aligns with our vision-first HR and business strategy

• A proven track record in Learning and Development and/or HR, spanning Early Careers through to Leadership Development

• A strong understanding of process management and a knack for leading teams through organizational change

• Excellent stakeholder management skills with the ability to influence and advise at all levels

• Familiarity with emerging technologies and modern learning methodologies is a plus

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).