Hybrid Principal Process Manager: Enterprise Payments

The Enterprise Payments Debit Operations Team is seeking a dynamic Debit Card Process Manager to enhance the Debit Card issuance process spanning from card manufacturing through card delivery.

As a Principal Associate, you will be responsible for creating and enhancing debit card experiences for Bank Customers. Your core focus will be actively identifying and implementing end-to-end process improvements leveraging automation and AI capabilities to drive efficiencies, reduce expenses, resolve issues, and mitigate risk.

The team is seeking a self motivated professional who excels in a team environment, who is tenacious in their learning journey, accepts ownership, and is an inquisitive problem solver with a need to understand upstream and downstream impacts. This person will have excellent communication skills, attention to detail, thrive in undefined space, and adapt to change with vigor. The ability to develop an internal network and influence stakeholders will be a critical key to success in this role. This is an excellent opportunity to advance your career in the disciplines of process management, customer experience, and back end system configurations.

Responsibilities

• Manage day-to-day interactions with Third-Party Debit Card Fulfillment Partners, monitoring SLAs and KPIs, overseeing quality execution, and implementing corrective action plans.

• Serve as a subject matter expert effectively partnering with cross-functional teams, third-party suppliers, payment networks, and our core processor, leveraging influencing skills to drive complex planning strategies and issue resolution.

• Develop and present business proposals to Senior Leaders recommending process improvements, budget requirements, and implementation plans.

• Collect and analyze operational data and generate insights for inclusion in Monthly Business Reviews (MBRs), Risk Forums and building monitoring dashboards.

• Manage team compliance activities, including controls development, job aids, process mapping, business continuity planning, audit leadership, and control testing.

• Travel about three times a year to meet with vendors in their locations

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of project or process management experience

• At least 1 year of banking operations or payments experience

• At least 1 year of experience using Google Suite

**Preferred Qualifications:

• Bachelors Degree or Military experience

• At least 4 years of project or process management experience

• At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management

• At least 2 years of experience managing external stakeholders

• Six Sigma, Lean, BPM, or PMP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Anytown, DE: $98,900 - $112,900 for Principal Process Manager

Mc Lean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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