Director, Risk Management (Change Management/LAUNCH)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking globally. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Change Management

As a Director in Capital One’s Network Risk organization, you will be on the forefront of ensuring that our business partners are delivering initiatives in a well managed and responsible manner. In your role, you will be responsible for leading the team providing governance and oversight of the Global Payment Network’s LAUNCH program, a risk assessment process designed to prudently manage the risks associated with introducing new, expanded, or modified products, services, practices, or processes.

As Director for LAUNCH Change Risk Management in Capital One’s Global Payment Network Risk Office (Network Risk, first-line of defense), you will execute high-priority payment network initiatives, influence across the organization, and drive the implementation of our strategy. Specifically, in this position, you will lead the LAUNCH Change Risk Assessment program within the Global Payment Network at Capital One, and focus on managing risk associated with the introduction of new, expanded, or modified products, services, practices or processes, including international activities. You will collaborate closely with associates and Senior Executives across all lines of defense, the business, and other risk management teams to perform and support the work related to further maturing risk management practices. This includes leading and implementing risk management tools and frameworks for the organization and managing a sustainable and mature process to identify, assess, mitigate, and monitor change initiatives in the enterprise. This role will be responsible for big picture thinking, strategic direction, and partnering across teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s risk in an open and collaborative environment.

Responsibilities:

• Lead team in driving and coordinating work related to Capital One’s change initiatives, working with the first-line of defense teams, Lines of Business, and second-line of defense risk management teams, to ensure effective collaboration within the team and across stakeholder groups.

• Be a trusted advisor and drive effective and relevant risk conversations.

• Assist in developing and driving our emerging risk framework (e.g. international).

• Lead and support cross-functional strategic initiatives (e.g. Acquisition, International, Generative AI), while ensuring strong risk management for new and existing processes.

• Assist the Network Risk leadership in delivering against their strategy and service model.

• Help to enhance Risk Management processes across Capital One by providing thought leadership, oversight, and coordination with other risk management activities across the company.

• Identify and implement continual program enhancements based on industry standards and best practices related to risk management and aligned with Capital One’s strategic risk direction.

• Identify and develop new risk assessment methodologies to enhance the assessment process.

• Analyze information to proactively identify risks, trends, and process improvements; supporting reporting on risk topics to management.

• Stay current on industry trends and potential implications to the firm.

• Stay current on the changing regulatory environment and understand the impacts to our efforts as well as international operations.

• Assist and drive project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for Senior Management, and other governance activities.

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices.

• Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives, including oversight of third party resources.

• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.

• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Draft, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of risk methods.

• Participate in and execute other special projects for the team as needed.

• Articulate complex technical concepts in a clear, concise, actionable manner through both written products and verbal communications.

Basic Qualifications:

• Bachelors Degree

• At least 8 years of experience in Risk, Compliance, Legal or Audit

• At least 8 years of experience in Project Management or Governance

• At least 5 years of experience supporting, partnering and interacting with internal business clients or serving as a consultant for external business clients

• At least 4 years of project or process management experience

• At least 3 years of people management experience

Preferred Qualifications:

• At least 10+ years of experience in Risk Management or Audit.

• At least 9+ years of project management experience leading cross-functional projects and programs.

• At least 9+ years of financial services industry experience including experience with regulatory practices.

• Proven experience in leading large-scale process re-engineering, transformation, or integration programs, preferably within a highly regulated financial services or payments network environment.

• Strong understanding of risk management frameworks, network taxonomy, process hierarchies (L1-L5), and control design.

• Demonstrated ability to build and lead a team from the ground up, with a vision for organizational design.

• Ability to operate as a horizontal leader, influencing outcomes and driving alignment across multiple high-priority workstreams.

• Exceptional communication, analytical, and influencing skills with the ability to navigate complex organizational structures and build consensus among diverse stakeholders.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $187,300 - $213,700 for Director, Risk Management

Mc Lean, VA: $206,000 - $235,100 for Director, Risk Management

New York, NY: $224,800 - $256,500 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).