Senior Manager, Workforce Development Program Portfolio Lead

Workforce Development programs create access to roles and equip individuals across all backgrounds with the skills needed to have successful careers at Capital One. Through our programming, participants gain exposure to the corporate workplace, develop job specific skills, and walk away equipped with the knowledge and tools to move into meaningful careers.

We are the destination for curating experiences that enable talent across Capital One and within our communities to thrive in the workplace. We aspire to provide a best-in class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.

ABOUT THE ROLE

We are seeking a highly-talented Senior Manager to join the Workforce Development team as the overall portfolio lead for our Workforce Development Programs (Customer Facing Associate Mobility, Catalyst, Hiring our Heroes, and Year Up United). This individual will lead a team of program managers to drive a well-managed portfolio of programs prioritizing creating exceptional associate experiences and deep strategic relationships with business partners. This individual will work closely with leaders in our businesses, External Affairs, and our broader Talent Acquisition Organization.

The ideal candidate will have a passion for developing early career talent and proven experience leading programs and processes in a well-managed way. They should be excited about building destination roadmaps and influencing strategic decisions using a data-backed approach. This role requires a solution-oriented team player who is comfortable navigating ambiguity, possesses excellent communication skills, and has a proven track record of great people leadership.

We are looking for someone who:

• Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities

• Executes flawlessly with close attention to detail while understanding the big picture

• Builds strong relationships, influences across levels and functions, and delivers great results

• Asks the tough questions and challenges the status quo

• Demonstrates creativity to solve complex problems and drives action across the organization

• Demonstrates a proactive, solution-oriented mindset and thrive in environments with ambiguity or evolving parameters.

• Models the right behaviors for the team and helps create a positive work environment

• Balances immediate action with long-term strategic thinking, driving both quick wins and sustainable organizational solutions.

Responsibilities

This role requires a blend of strategic ideation and tactical execution. Core responsibilities will vary but may include:

• People Leadership empowering and inspiring a well managed team to deliver their best work, establishing a team environment where each team member feels included and valued, and managing all talent and performance management activities.

• Direct the strategic vision for your portfolio of programs, which involves defining team scope and impact, strengthening partner interactions, setting multi-year goals, transforming the candidate and associate experience, and communicating your strategy across the organization. Continuously looking towards the future of Workforce Development and evolving your programs to meet emerging talent needs.

• Manage stakeholder relationships and influence leaders across partner groups.

• Determine new avenues to source talent for existing programs or pilot new programs to solve particular business needs.

• Consult and problem solve across the broader Workforce Development and Talent Acquisition Organization.

Key Attributes and Competencies:

• Tech-Forward & AI Proficient: You are deeply engaged in the evolving technology landscape and proficient in the use of LLMs and general AI assistants (e.g., Google Gemini) to drive personal and team productivity.

• Strategic & Pragmatic Balance: You possess the unique ability to balance forward-thinking strategy with relentless pragmatism, ensuring that high-level goals are translated into actionable execution.

• Influential Data Storyteller: You demonstrate strong influential communications across all levels and utilize data-driven storytelling to identify insights and move the needle on key initiatives.

• Structured Thinker: You excel at taking "gray space" problems and creating structured delivery plans with clear outcomes. You are an exceptional analytical thinker with sound independent judgment and meticulous attention to detail.

• Adaptable Change Agent: You are highly effective in rapidly changing environments and adept at navigating complex challenges to drive process improvements.

• Collaborative Partner: You have a proven track record of collaborative work relationships, thriving in a matrixed environment and comfortable influencing colleagues including VP+ leaders.

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 5 years of experience in Human Resources

• At least 5 years of program management, client facing, or consulting experience, or a combination

• At least 5 years of experience in an executive strategy role

• At least 5 years of people management experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• 6+ years of experience in Human Resources

• 6+ years of experience in program management, including new program development and delivery

• 5+ years of experience managing executive level stakeholders across different business functions

• Exceptional oral and written communication skills, including strong deck building capabilities

• Significant experience analyzing metrics, trends, and survey data, and using them to make strategic changes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Mc Lean, VA: $163,900 - $187,100 for Sr Mgr, HR Specialist

Richmond, VA: $149,000 - $170,000 for Sr Mgr, HR Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).