ServiceNow HRSD Managing Consultant (Architect)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We are seeking a **Service Now HRSD Managing Consultant (Architect)**to join our Project & Consulting team, advising senior business stakeholders on **HR technology strategy and platform architecture.**This role focuses on designing integrated solutions that maximize value from Service Now HRSD and complementary HR platforms such as Workday and SAP Success Factors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.

Your tasks

• Advise clients on HR technology setup and roadmap, aligning Service Now HRSD with broader HR transformation goals with Agentic AI elements.
• Define architecture principles and integration strategies across Service Now, Workday, Success Factors, and other HR systems.
• Lead design for HRSD modules (Case Management, Knowledge, Employee Center, Lifecycle Events, AI Agents).
• Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
• Design integration patterns leveraging APIs, Integration Hub, and middleware.
• Recommend best practices for data exchange and process automation across HR ecosystems.
• Establish architectural guardrails and ensure compliance with security and privacy requirements.
• Support clients in defining governance models for sustainable platform growth.

Your profile

• **6+ years of Service Now experience,**with at least 3 years in HRSD/ architecture.
• HR service delivery solutions using Service Now.
• Strong understanding of HRSD capabilities and HR process design.
• Proven experience integrating Service Now with Workday, SAP Success Factors, and related HR platforms.
• Ability to engage senior stakeholders and translate business needs into technology solutions.
• Proficiency with enterprise architecture principles.
• Service Now CSA, CIS-HRSD, CTA.
• Workday or Success Factors integration experience.
• Knowledge of Employee Center Pro and Now Assist including AI Agents.
• Very good command of English, both written and spoken.

What You'll love about working here

• Practical benefits:

company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology:

Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

• Power to build a sustainable, more inclusive future:

Be the change and engage in our initiatives like IT Girls r Evolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.