Outreach Subject Matter Expert

Job Title: Outreach Subject Matter Expert

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity

Provide direct user support for AEA Tools, assisting customers with account administration, system status, and network inquiries. Engage with users through phone, VTC, email, chat, and online platforms including JIRA, Confluence, Share Point, and Spy Space.

Responsibilities

• Troubleshoot system issues and perform first‑level corrective maintenance
• Address complex user questions and provide clear guidance
• Assist help desk technicians on advanced inquiries
• Deliver timely operational updates to customer teams
• Follow and maintain SOPs and SLAs
• Update and manage the ticket‑tracking system

Qualifications Required

• An active NSA TS/SCI with Polygraph
• Two years of hands‑on experience with Intelligence Community (IC) tools and capabilities
• High school diploma
• Understanding of operational product workflows

Desired

• Bachelor’s degree
• Experience as an analyst

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$59,600 - $122,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.