Operational Excellence & Customer Satisfaction Analyst

Job Title: Operational Excellence & Customer Satisfaction Analyst

Job Category: Consulting

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity
This opportunity will identify a Customer Satisfaction Analyst who is a self-starting, multi-tasking, service-oriented person. The candidate will contribute to CACI’s strategic goals while growing a long career with CACI. This position offers the candidate unique, expansive exposure to CACI’s business at all levels. Professional development through training, mentoring and certification support will enhance the candidate’s skillset. CACI is looking for an ambitious, motivated team player, who can immediately apply their skill set to offer value to CACI.
Responsibilities

• The primary duties of this position are to coordinate, advise and execute assessments of CACI’s programs to ensure customer expectations are being met, validate performance, drive improvements, and assist programs with a successful recompete.
• The candidate will serve as a consultant to CACI programs, advising them on approaches and actions during assessment activities.
• The candidate will utilize multiple types of feedback to provide reporting to programs and to perform analysis across various levels of CACI. This will include both quantitative and qualitative analysis.
• The analyst will assist with CACI’s Business Development (BD) and Capture activities, serving as a resource and subject matter expert on CACI’s past performance library, providing required materials in various BD areas.
• The analyst will coordinate with and provide training to program personnel (including CACI Program Managers) on assessment optimization tactics, CACI’s assessment process, and other topics
• In addition to customer satisfaction activities,
• The analyst will participate in various Quality Management System (QMS) activities including audits, contribute to process improvements, and may be assigned other duties.
• The analyst will have access to available resources in which to further their skillset. For example, facilitating a Program Management Professional® (PMP) through various assigned projects and preparatory materials.
  Required Qualifications• Candidates should possess a Bachelor’s Degree or equivalent and possess 6+ years of work experience
• Strong oral and written communication
• High emotional intelligence
• Impeccable interpersonal skills
• Ability to perform data analysis
• Ability to coach peers and senior personnel
• Ability to work well in a group or independently
• Self-starter
• Competency as a facilitator/presenter
• Research expertise
• Critical thinking and problem solving
• Time management
• Organization
• Collaboration on special projects
• Negotiation (listen, analyze, persuade)
• Creative thinking
• Quality assurance/internal audit
• Proficient with using databases and Microsoft products
• Ability to troubleshoot minor technical difficulties
  Desired Qualifications• PMP Certification
• Share Point administration
• Use of remote productivity tools (e.g., Zoom, MS Teams)
• Analyze data using MS Excel using VLOOKUP, pivot tables, sorting, filtering, etc.
• Use of enterprise systems (SCORE, Workday, Service Now)
• Experience with Camtasia or video editing software
• Experience with Power BI
• Experience with customer satisfaction surveys
  Additional Role Details• Worker Sub-Type: Regular
• Time Type: Full Time
• Company: 02 CACI – Federal
• Cost Center (Org Code): 14261
• Minimum Clearance to Start: None
• Percent of Travel Required: Up to 10%
• Type of Travel: None Local
• Export Control: No
• Primary Location Code: 507

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$68,400-$143,700

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.