Job Title: Service Now Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

We are looking for a Service Now Developer with expertise in Enterprise implementations to support our DoD customer to implement an enterprise IT service delivery model that provides high-quality, cost-effective services to enable mission success and improve end-user experience across the customer environment. On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) system, IT Storefront, Enterprise Service Desk (ESD) and Configuration Management Database (CMDB).

Responsibilities:

• Provide development support for the implementation of an IT Storefront in Service Now.
• Design, develop and test technical solutions.
• Create and manage scripts and workflows/flows.
• Build dashboards based on application data models and external data sources.
• Address problems of systems integration, compatibility and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Participate in development of software documentation and technical reports.
• Participate in engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation.
• Engage in workshops and meetings to gather requirements, present and validate solutions and test the interpretation of the client’s needs.
• Understand and drive process optimization, efficiencies and productivity.
• Contribute to architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security.
• Contribute to data governance policies and procedures to ensure data quality and accuracy.
• Perform data analysis to identify trends, patterns, and anomalies.

Qualifications:

Required:

• U.S. citizen
• Active Do

D Secret clearance:

• 12+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience).
• Certified Service Now Developer.
• Intermediate level of Service Now development skills required.
• A strong understanding of ITSM, ITIL and CMDB.
• Experience with complex catalog items and supporting flows.
• JavaScript/AngularJS development experience.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Must be self-motivated with a proven track record in ITSM technologies with ability to perform in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
• Proven experience with key technologies relevant to the Service Now integrations and security framework
• Experience with Service Now engagements through design, development, implementation and operations and maintenance cycles.
• Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools.

Desired:

• Experience developing e-commerce platforms within Service Now, including configuration, customization, and support of catalog items, order workflows, and payment gateway integrations.

• Experience with data modeling, data warehousing, and ETL processes.

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.