C.H. Robinson is currently seeking a Gateway Agent to join the Airfreight Operations team in Melbourne.

As an Airfreight Gateway Agent, you will be responsible for managing and overseeing the shipment lifecycle for assigned consolidations across both imports and exports. You will be accountable for executing tasks for each shipment, including daily communication, reporting, and email management. As a key contact, you will ensure that all customer airfreight shipment requests and requirements are met accurately and promptly, delivering exceptional customer service and operational excellence.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Initiate, prepare, process and assemble all required documentation for air freight shipments

• Ensure documentation is accurately processed, distributed, and released to the carrier, suppliers, and agents in a timely manner

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, updates on shipment, tracking of shipments, etc.

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Ensure a high-level of data integrity on the master level of a consolidation, including routing, e Manifest status, master level INCOterms and documents

Facilitate Relationships:

• Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment

• Promote a positive working relationship for all team members

Other Activities:

• Work according to C.H. Robinson’s local and global laws, regulations and procedures

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High school Diploma or Graduate Degree

• Proficient in Microsoft Office Suite of programs

• 2+ years of freight forwarding / shipment consolidation experience

Preferred:

• 1-2 years of gateway or shipment consolidations experience

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.