The Revenue Assurance and Customer Resolution Manager is responsible for executing cash flow improvement efforts by identifying, analyzing, and resolving billing, invoicing, customer, and operational issues that prevent timely payment.

This role works closely with account teams, leadership, and cross functional partners to support the resolution of past due balances and improve consistency in how payment issues are identified and addressed. Operating upstream of traditional collections, this role focuses on removing barriers to payment and supporting stronger cashflow outcomes.

Account & Portfolio Support

• Support assigned customer portfolios within assigned Regions that have elevated past due balances or payment risk.
• Conduct Monthly Business Reviews with office leadership to review financial scorecards.
• Review customer payment performance to identify trends, issues, and drivers of past due exposure.
• Partner with GMs and account teams to prioritize and address payment-related issues.

Cross-Functional Coordination

• Work with Finance, Billing, Operations, Sales, and Technology teams to help resolve payment issues.
• Escalate complex or recurring issues to the Director for broader support.
• Help ensure fixes are documented and reduce repeat issues.

Issue Identification & Action Planning

• Identify billing, invoicing, process, data, or customer-specific issues that prevent payment.
• Support the development and tracking of action plans for higher risk or higher dollar accounts.
• Monitor progress and follow up to ensure issues move toward resolution.

Tracking & Reporting Support

• Maintain accurate tracking of account issues, actions, and outcomes.
• Contribute insights to reporting and score carding by highlighting drivers of past due balances.
• Surface recurring themes or risks to support broader improvement efforts.

Continuous Improvement Support

• Identify opportunities to improve processes and reduce recurring payment issues.
• Share learnings and best practices across accounts and teams.
• Support implementation of improvements led by the Director.

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 5 years experience in Customer Success and/or billing, collection or finance or equivalent experience.
• Ability to travel up to 10% (domestically and internationally)

Preferred:

• Strong communication skills and comfort working with account teams and internal partners.
• Strong analytical and problem-solving skills.
• Ability to manage multiple issues at once and follow through to resolution.
• Experience supporting field leadership or account teams.
• Experience working with past due balances, customer payment issues, or billing processes.
• Familiarity with billing, invoicing, or AR systems.
• Experience in transportation, logistics, or a service based environment.
• Prior exposure to cross functional process improvement work.
• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Account & Portfolio Support

• Support assigned customer portfolios within assigned Regions that have elevated past due balances or payment risk.
• Conduct Monthly Business Reviews with office leadership to review financial scorecards.
• Review customer payment performance to identify trends, issues, and drivers of past due exposure.
• Partner with GMs and account teams to prioritize and address payment-related issues.

Cross-Functional Coordination

• Work with Finance, Billing, Operations, Sales, and Technology teams to help resolve payment issues.
• Escalate complex or recurring issues to the Director for broader support.
• Help ensure fixes are documented and reduce repeat issues.

Issue Identification & Action Planning

• Identify billing, invoicing, process, data, or customer-specific issues that prevent payment.
• Support the development and tracking of action plans for higher risk or higher dollar accounts.
• Monitor progress and follow up to ensure issues move toward resolution.

Tracking & Reporting Support

• Maintain accurate tracking of account issues, actions, and outcomes.
• Contribute insights to reporting and score carding by highlighting drivers of past due balances.
• Surface recurring themes or risks to support broader improvement efforts.

Continuous Improvement Support

• Identify opportunities to improve processes and reduce recurring payment issues.
• Share learnings and best practices across accounts and teams.
• Support implementation of improvements led by the Director.

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 5 years experience in Customer Success and/or billing, collection or finance or equivalent experience.
• Ability to travel up to 10% (domestically and internationally)

Preferred:

• Strong communication skills and comfort working with account teams and internal partners.
• Strong analytical and problem-solving skills.
• Ability to manage multiple issues at once and follow through to resolution.
• Experience supporting field leadership or account teams.
• Experience working with past due balances, customer payment issues, or billing processes.
• Familiarity with billing, invoicing, or AR systems.
• Experience in transportation, logistics, or a service based environment.
• Prior exposure to cross functional process improvement work.
• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Account & Portfolio Support

• Support assigned customer portfolios within assigned Regions that have elevated past due balances or payment risk.
• Conduct Monthly Business Reviews with office leadership to review financial scorecards.
• Review customer payment performance to identify trends, issues, and drivers of past due exposure.
• Partner with GMs and account teams to prioritize and address payment-related issues.

Cross-Functional Coordination

• Work with Finance, Billing, Operations, Sales, and Technology teams to help resolve payment issues.
• Escalate complex or recurring issues to the Director for broader support.
• Help ensure fixes are documented and reduce repeat issues.

Issue Identification & Action Planning

• Identify billing, invoicing, process, data, or customer-specific issues that prevent payment.
• Support the development and tracking of action plans for higher risk or higher dollar accounts.
• Monitor progress and follow up to ensure issues move toward resolution.

Tracking & Reporting Support

• Maintain accurate tracking of account issues, actions, and outcomes.
• Contribute insights to reporting and score carding by highlighting drivers of past due balances.
• Surface recurring themes or risks to support broader improvement efforts.

Continuous Improvement Support

• Identify opportunities to improve processes and reduce recurring payment issues.
• Share learnings and best practices across accounts and teams.
• Support implementation of improvements led by the Director.

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 5 years experience in Customer Success and/or billing, collection or finance or equivalent experience.
• Ability to travel up to 10% (domestically and internationally)

Preferred:

• Strong communication skills and comfort working with account teams and internal partners.
• Strong analytical and problem-solving skills.
• Ability to manage multiple issues at once and follow through to resolution.
• Experience supporting field leadership or account teams.
• Experience working with past due balances, customer payment issues, or billing processes.
• Familiarity with billing, invoicing, or AR systems.
• Experience in transportation, logistics, or a service based environment.
• Prior exposure to cross functional process improvement work.
• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$89,800.00 - $151,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page