C.H. Robinson is seeking a Senior Customs Entry Writer who thrives in a fast-paced environment and is passionate about delivering exceptional service and compliance excellence. In this role, you will manage a dedicated customer account base, ensuring accurate and timely customs entries while navigating complex regulatory requirements. You will serve as a trusted advisor to clients, proactively resolving issues, optimizing processes, and strengthening supply chain performance. In this role you will also mentor teammates, champion best practices, and act as a subject matter expert within our customs brokerage operations. If you enjoy combining deep compliance expertise with customer relationship management, this highly visible role offers the opportunity to make a meaningful impact.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Serve as the primary customs brokerage point of contact for assigned accounts, delivering responsive, solutions-focused support, and end-to-end issue resolution
• Process customs entries with speed and precision, ensuring accurate data capture, clear communication, and on-time submission to U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGA)
• Analyze, validate, and reconcile import documentation, classification, and admissibility requirements to ensure full compliance with applicable laws, regulations, and customer SOPs
• Own and maintain customer SOPs and Harmonized Tariff Schedule (HTS) databases, driving consistent execution, audit readiness, and risk mitigation across the account base
• Identify, troubleshoot, and resolve entry, release, and delivery blockers early, preventing delays, reducing exceptions, and protecting service commitments
• Coordinate cargo dispatch and final-mile delivery with preferred carriers, confirm delivery completion, and finalize rates and assessorial charges accurately
• Partner cross-functionally with operations, account management, and modal teams to protect import data integrity, elevate customer experience, and surface consultative opportunities
• Lead customer outreach initiatives that strengthen retention and support account growth, positioning yourself as a trusted customs advisor beyond day-to-day entry processing
• Recommend and help implement process and technology improvements that increase efficiency, improve quality, and enhance profitability
• Mentor and coach team members on brokerage products, SOPs, and best practices, modeling strong prioritization, sound decision-making, and high performance against timeliness and audit KPIs

Required Qualifications:

• High School Diploma or GED
• Minimum 3 - 5 years of entry-writing experience
• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

• Knowledge of Harmonized Tariff Schedule and the supply chain
• Associate or bachelor’s degree from an accredited college or university
• Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
• Effectively communicate across functional lines, and at times lead and direct the conversation
• Flexibility and versatility in logical, methodical and expedient approach to problem resolution
• High level of attention to detail
• Demonstrated track record of taking over accounts and improving quality, process, and relationships
• Values a diverse and inclusive work environment

It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$27.77 - $44.02

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page