C.H. Robinson is seeking a Senior Implementation Project Consultant to join our implementation project team. In this key position, you will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations). You will be responsible for designing, developing, and delivering system solutions for internal and external audiences at all levels, while also serving as the internal SME for system knowledge.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Act as the technical liaison between the customer project team (including customer’s Technology function) and the Development Team resources

• Document customer requirements and translate to internal systems and operations

• Identify system gaps and enhancements needed to meet customer expectations

• Convey technical requirements for B2B communication

• Act as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

• Solve complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Impact a range of customer, operational, project or service activities within own team and other related teams

• Facilitate project meetings with internal and external project teams

• Successfully execute the Process Transformation Methodology, including:

• Support documentation of customer expectations based on the signed contractual agreement

• Capture the current processes of the customer

• Document the results of the Implementation Survey

• Lead Future State solution design based on customer requirements

• Create process maps outlining integration

• Document changes in roles and responsibilities

• Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and C.H.Robinson)

• Develop a testing plan with the customer and execute to the plan

• Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals

• Collaborate with the project team

• Coordinate with the Project Manager to push meeting notes conducted as part of project execution

• Execute the project plan including all deliverable dates and resource requirements

• Oversee progress of project team resources, including functional support groups

• Contribute toward development of tools, methodologies, and presentations for Implementation

• Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups

• Successfully transfer knowledge to customer account team as documented throughout project lifecycle

• Provide support to customer account team during Go-live

• Provide support as necessary to Business Development Team

• Ensure compliance to SOC process

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

• Bachelor’s Degree from an accredited college/university

• A minimum of 4 years of technical project management experience

• Prior experience working with customers, vendors, or carriers

• Previous experience with TMS software

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 20% (domestically and/or internationally)

Preferred Qualifications:

Preferred:

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability

• Proficient in Microsoft Office Suite of programs

• Excellent analytical and problem-solving skills

• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels

• Has knowledge of best practices and how own area integrates with others

• Can explain difficult or sensitive information & work to build consensus

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.