Customer Success Manager Project Intern (Lark) - 2026 Start (BS/MS)

Customer Success team is laser-focused on putting our customers at the heart of everything we do. We don’t just solve problems – we anticipate needs, offering tailored solutions that help our customers achieve their unique goals. Fuelled by a deep understanding of their challenges and needs and powered by data, we’re here to ensure our clients thrive in every step of their journey. With empathy, expertise, and a commitment to going above and beyond, we’re dedicated to being true partners in our customers’ growth journey.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

1. Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
2. Be the go-to person for answering basic customer questions and providing clear, helpful support.
3. Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
4. Manage batch operations for customers, ensuring a smooth and consistent experience.

Requirements:

Minimum Qualifications:

• Currently pursuing an undergraduate or postgraduate degree, preferably with a focus on Business, Marketing, or a related field.
• Fluency in written and spoken English is needed to manage stakeholders in the APAC market.
• Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

Preferred Qualifications:

• Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.
• A team player with a customer-first mindset, eager to learn and contribute to customer success initiatives.

If you have any questions, please reach out to us at apac-earlycareers@bytedance.com