Client Solutions Manager, Content & Services

About the Team:

Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Responsibilities:

• Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)

• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take

• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

• Driving and facilitating the adoption of Pixels, MMPs where applicable

• Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward

• Campaign Management & Reporting

• Sense check/challenge media plans and provide suggestions to set clients up for success

• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

• Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

• Stakeholder Management & Revenue Impact

• Building trusting relationships and robust communication with internal teams and external client teams

• Understanding the scope of various cross functional teams and whom to approach for what purpose

• Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems

• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharing

Requirements:

• Minimum Qualification(s)

• 5 years of experience in account management/client services roles in digital marketing

• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco

• Knowledgeable and experienced in performance marketing specialized in Apps and/or Web

• Solid understanding of media metrics, their implications and corresponding studies

• High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

• Preferred Qualification(s)

• Experience in an in-house marketing function or advertising agency preferred

• Proficient in Excel, dashboarding or similar skillsets

• Detail oriented, analytical and a creative problem solver

• Strong communicator and confident presenter

• Proactive, positive and exemplifies an 'Always Day 1' mindset