Quality Analyst (Tagalog Speaking) - Account & Youth Safety

The Account Safety team takes on a critical role in ensuring platform safety on Byte Dance account domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures Byte Dance mission of providing a safe, smooth, and enjoyable experience for users worldwide.

This role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

• ⁠ Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects for the Philippines Market, and develop a best practice model for maintaining high performance on those projects.
• ⁠ ⁠Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• ⁠ ⁠Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• ⁠ ⁠ ⁠Perform daily audits on Philippines Content and provide analysis of errors and feedback to respective teams.
• ⁠ ⁠Compile & deliver regular performance data reports to SME & management teams as required.
• ⁠ ⁠Conduct regular RCA escalations through the relevant process.
• ⁠ ⁠Identify and assess areas for performance improvement across the Philippines Market, and be solution driven and proactive in delivering these solutions.
• ⁠ ⁠⁠Participate in or lead policy briefings to ensure any changes are consistent and in line with regional cultural, socio, geographical and political conditions for the Philippines Market.
• ⁠ ⁠Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• ⁠ ⁠Be able & willing to support or backfill temporary gaps in market support.
• ⁠ ⁠Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• ⁠ ⁠Perform regular queue content moderation for the Philippines Market, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• ⁠ ⁠Design/help to design a training plan and implement it according to the timeline

Requirements:

• Minimum Qualifications

• ⁠ ⁠Fluency in Tagalog is required as the role involves interacting with Tagalog content and Tagalog-speaking stakeholders, and fluency in English is also required as it is the primary working language.

• ⁠ ⁠A fast learner who can adjust effectively and remain comfortable in a fast-paced working environment.

• ⁠ ⁠Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.

• ⁠ ⁠Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

• Preferred Qualifications

• ⁠ ⁠Familiar with the business logic of moderation/ Audit and working mode of the upstream and downstream teams.

• ⁠ ⁠Comfortable reporting to, or collaborating with, a broad range of XFN partners.

• ⁠ ⁠Presentation skills, communication and interpersonal skills.