Quality Analyst, CapCut - Trust & Safety

The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy as well as quality operations support to a growing list of Byte Dance Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences

Responsibilities:

• Perform analysis of errors in platform/moderation quality and feedback to the respective team
• Participate in the development of quality inspection standards and continuously optimize the process and system platform
• Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery
• Provide high-level and detailed reports on the Market/Site Quality Level report
• Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks

Requirements:

Minimum Qualifications:

• 2 years of working experience in the Content Safety industry and at least 1 year of QA experience.
• Proficiency in Tagalog and English is required to collaborate with global partners and key stakeholders based in Tagalog-speaking markets where Tagalog is a primary working language.
• General knowledge of Byte Dance's international products.
• Good understanding of generative AI, online safety, privacy, content and market trends, including in-depth understanding of general market lifestyle content, culture and familiarity with the internet usage habits of their users.

Preferred Qualifications:

• Possession of a Bachelor's degree or higher.