Search Recommendation & Traffic Quality Assurance Analyst - Search Operation - Tokyo

About the team
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Responsibilities:

• Be responsible for search recommendation policy and guideline localization, implementation, and clarification for moderation teams to ensure accurate understanding of the policies and guidelines
• Ensure key data delivery targets (e.g. productivity; quality; latency) are achieved for search recommendation projects, via daily quality inspection of created queries, conducting analyses, and formulating action plans to improve quality and performance of daily moderation
• Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the moderation team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
• Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
• Generate performance reports via analyzing, reviewing, and assembling project metrics / data
• Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects
• Additional compatible and related responsibilities which are not necessarily listed above
• Based on business requirements, you may be moved between projects

Requirements:

• Minimum Qualifications

• Bachelor's degree or above

• Japanese fluency and English proficiency as content dealt will be both domestic and global

• Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn

• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users

• Willing to work with sensitive issues, including but not limited to violence or sexual content

• Willing to work shifts including weekends and working hours of 13:00-22:00

• Preferred Qualifications

• Familiarity with RCA methodology or moderation experience is a plus

• Knowledge about Tik Tok and search engines, familiar with social media platforms

• Proficiency with common office software, able to manipulate spreadsheets

• Minimum 1 year of work experience