EU SDK Support Engineer (B2B) - PICO

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for PICO products.

• Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
• Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution
• Collect various B2B customer requirements and collate results to share with the Product teams
• Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions
• Maintain and update open-source demo libraries on GitHub and other platforms.
• Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
• Provide comprehensive product support and demos for events and Workshops

Requirements:

Minimum Qualifications:

• Bachelor’s degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries
• Proven experience in SDK development (Unity, Unreal Engine or native platforms)
• Experience in mobile app/game optimization, understanding of hardware and software constraints and related components
• Experienced in software project management or software technical support

Preferred Qualifications:

• Demonstrate experience in a customer-facing role within the information technology industry
• Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences
• VR/AR/MR and Android development experience preferred
• OpenXR knowledge and understanding preferred
• Strong communication, organizational, analytical, and problem-solving skills