Job Description

Key Responsibilities

Broadcom's Core Switching Group (CSG) is the industry leader in cutting-edge networking ASICs such as the Tomahawk, Trident, and Jericho families of switching and routing chips, and Thor Ultra, the industry's first 800G AI Ethernet Network Interface Card (NIC), capable of interconnecting hundreds of thousands of XPUs to drive trillion-parameter AI workloads.

We are looking for a forward-thinking Applications Engineer to join a specialized team dedicated to the future of technical support. Our mission is clear: leverage existing and emerging AI capabilities to materially increase the velocity, scalability, and productivity of our global support organization.

• Facilitate the use of modern AI code-assist tools to augment the customer support workflow, for example, using these tools to debug complex customer issues involving our Switch Development Kit (SDK)
• Enhance our customer support tools and processes with a focus on both customer-facing and internal capabilities such as customer self-service and agent assist tools
• Perform LLM testing, search optimization, and prompt engineering
• Lead meetings with other AEs to solicit feedback and facilitate sharing of enhanced support workflows and AI-enhanced use cases

Qualifications

• BS in Computer Science or Engineering with 8+ years of experience or MS with 6+ years of experience
• Strong proficiency in modern programming languages (for example, C, Python, or Javascript)
• Hands-on experience working with LLM APIs, prompt engineering, and an understanding of RAG architectures
• Experience with Vertex AI, Dialogflow CX, and Big Query analytics management is beneficial
• Ability to analyze a complex manual process and design an AI-enhanced workflow to improve it
• A natural curiosity to dig into code and specifications to find answers independently
• Ability to champion significant projects, programs and business initiatives
• Experience with networking protocols and high-end networking chips is desirable

Compensation and Benefits

• Annual base salary range: $120,000 - $192,000
• Discretionary annual bonus in accordance with relevant plan documents
• Equity in accordance with equity plan documents and equity award agreements
• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave and vacation time
• Paid Family Leave and other leaves of absence in accordance with applicable laws

Equal Opportunity

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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