Software Developer II - ServiceNow, GRC & SecOps at Bristol-Myers Squibb

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.

As a Service Now Integration Developer, you will be responsible for designing, developing, and maintaining the Service Now Integrations and Event Management workflows within the Service Now platform. You will collaborate with stakeholders, such as business analysts and IT teams, to gather requirements and implement solutions that enrich the Service Now platform and enhance the user experience.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities:

• Design, develop, test, and maintain Service Now Integrations following industry best practices.

• Implement and communicate best practice principles for Integration implementations ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.

• Work closely with cross-functional teams to deliver Integration solutions.

• Lead the troubleshooting and resolution of issues/incidents with Integrations.

• Accountable for Service Now Integration support and lifecycle management for new and existing Service Now Integrations.

• Conduct regular sprint planning, backlog grooming, and sprint reviews during Integration development.

• Collaborate with product owners and stakeholders to ensure requirements are clearly understood and backlog items are prioritized.

• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

• Ensure clear communication and transparency within the team and stakeholders.

• Work with developers of external systems in situations where these systems require configuration or customization for an Integration.

• Identify opportunities for new/improved Integrations and guide the design process along with product owners, business process analysts, and stakeholders.

• Communicate with (platform) architect, business process analysts and stakeholders to identify current and future strategies for the platform.

• Participate in daily stand-up meetings to provide progress updates and address any blockers.

• Collaborate with ITQA, Cyber Security and Testing teams to ensure the quality and security of Integrations.

• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.

• Mentor and train junior Service Now developers.

Qualifications & Experience:

• Degree in Computer Science, Information Systems, related field, or equivalent work experience

• 3-5+ years of experience in Service Now development and implementation

• Strong experience in developing and customizing Service Now Integrations.

• Proficiency in Service Now platform functionalities, including Service Catalog, Flow Designer, Workflow Editor, and Integration Hub.

• Solid understanding of IT service management (ITSM) principles and processes.

• Experience with the development and maintenance of Service Now Integrations using various protocols such as REST, SOAP, LDAP, JDBC.

• Experience with Service Now Event Management configuration and administration.

• Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.

• Excellent communication and collaboration abilities to work effectively with cross-functional teams.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus.

• Experience implementing data transformations both in a file-based context and scripting.

• Understanding of network architecture and the security implications on Integrations.

• Strong understanding of Software Development Lifecycle (SDLC).

#HYDIT

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1601777 : Software Developer II - Service Now, GRC & Sec Ops