Entity:

Finance

Job Family Group:

Business Support Group:

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Team and advance your career as an Invoicing Lead BSR

**In this role You will:

• First point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
• Interact with internal customers in a professional, friendly and efficient manner and to quickly call out concerns about meeting service levels or deadlines.
• Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values.
• Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
• Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
• Bring up activities that are not actioned by assignees.
• Contribute positively to achieving individual, team and organisational targets.
• Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
• Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times.
• Display flexibility and adaptability to work with and assist other teams within the organisation.
• Develop and maintain a professional working relationship with internal and external partners.
• Compliance with Company Policies
• Adhering with the tasks outlined in the EMS/QMS Systems of FBT
• Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
• Manage the invoice amendments, manual or consignment invoices, monitor invoice errors
• Ensure that Delegation of Authority is in place for any correction or manual invoice
• Validate and control all invoicing requests from Company Policies point of view
• Handle customer issues related to invoice - and invoice correction discrepancies
• Manage reporting on a regular and ad hoc bases
• Perform regular control and risk mitigation activities as outlined in the Team Leader & Lead CSR checklist
• Ensure standard processes are embedded & adhered consistently throughout the team
• Act as the first point of escalation for the team and for the relevant business participants in case of operational issues.
• Coach and mentor team members regarding specific processes and issues. Ensure the team is informed and trained about major process changes.
• Provide support for new joiners, ensure proper training plan is in place, but also support them during the on the job training period
• Support the development of a team environment which supports continuous improvements.
• Drive process improvement proactively by adapting to business needs; market changes and proposing new ideas for specific process.
• Take ownership of projects related to daily operations.
• Enhance the cooperation with other functions and teams within FBT and the wider business to ensure that overall operational objectives are met and customer experience is positively influenced.
• Monitor Team SOX compliance; ensure any hard hits are mitigated in time
• Ensure the Delegation of Authority is in place for any amendment for existing invoice(s) and for new requests
• Takes part in calls and communications with the business as assigned by the Team Leader

**What You will need to be successful:

• Minimum 1-2 years relevant Customer Service, Lubricants Invoicing knowledge required
• Strong time management and organisation skills
• All candidates will have the following (minimum) abilities:
• Able to meet tight deadlines.
• Able to consistently review and adapt approach and style to meet ever changing requirements.
• Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
• Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
• Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge

Desirable criteria

• High analytical skills
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong understanding of end to end order to cash process included customer specific requirements
• Strong time management and organisation skills
• Ability to work under time pressure and to prioritize multiple tasks
• Must demonstrate high reasonable level of proficiency in Excel
• Show an intermediate level skills for systems applications (SAP and Salesforce)
• Strong problem solving skills
• Highly motivated, self-reliant and proactive attitude
• Experience using SAP and/or Salesforce and MS Office application

**At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global Share Match plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills: Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.