Entity:

Customers & Products:

Job Family Group:

Operations Group

Job Description:

Want to be part of something Electrifying? bp pulse is one of the fastest growing EV charging networks globally, and we need YOU to help us on our adventure to get to an Electric Future and become Net Zero. We’re looking to meet the growing global demand for safe, sustainable, and affordable energy. We aim to deliver the fastest, most convenient network of 100,000 EV charging points worldwide by 2030. To do this, we need to rapidly grow our fantastic team, and we’re searching for passionate and curious individuals to join our team to help the world.

About the role:

As the Remote Monitoring Lead for our global EV charging network, you will play a pivotal role in ensuring the reliability, uptime, and performance of our charging infrastructure. You will be responsible with a small team, for real-time monitoring, fault detection, and leading a proactive strategy to mitigate network disruptions. This is a critical role in ensuring a flawless charging experience for our customers worldwide.

Shift Timing - 12.30 PM - 9.30 PM ISTKey Responsibilities:

Proactive Monitoring: Continuously supervise the performance and health of EV charging stations across a global network using advanced monitoring tools and dashboards.

Fault Identification & Escalation: Detect anomalies and faults in real-time, triaging issues, initiating corrective actions, and escalating to appropriate internal/external teams as required.

Data-driven Insights: Analyse performance data to identify trends, recurring faults, and areas for improvement; deliver actionable insights to multi-functional teams (engineering, maintenance, customer support).

Coordination & Communication: Collaborate closely with field service teams, network engineers, and third-party partners to resolve issues swiftly and effectively.

Process Optimisation: Develop and refine monitoring processes, fault resolution playbooks, escalation workflows, and KPIs to improve operational responsiveness and minimise downtime.

Reporting: Prepare regular performance reports and dashboards to communicate system health, incident volumes, trends, and SLAs to operational leadership.

Tool Ownership: Work with software teams to improve monitoring platforms and ensure they meet evolving operational needs.

Leadership: Lead and mentor a small team of monitoring specialists; provide mentorship, training, and continuous improvement initiatives.

Experience Required :

Knowledge of EV charging technology, network protocols, and fault prioritising principles preferred.

Strong analytical and problem-solving skills; ability to handle complex issues under pressure.

Demonstrated ability to work effectively with multi-functional and remote teams.

Excellent communication and organizational skills.

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Analytics, Escalation Management, Escalation Resolution, Fault Diagnosis, Monitoring, Monitoring Tools, Real Time Monitoring, Salesforce System, Troubleshooting, Work Packaging

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.