Sales, Quality and Warrany - OEM

We are seeking a customer-focused Sales, Quality and Warranty professional to join our organization in Gurgaon, India. This role combines Quality assurance and warranty management responsibilities, requiring a professional who can seamlessly bridge customer relationships with operational excellence. You will play a critical role in driving Customer Relationship and perception, while ensuring product quality standards and managing warranty operations effectively.

• Manage Customer Complaints
• Warranty Claims Administration
• Customer Specific Requirements & Contractual Management
• Launch, Complaint & Escalation Management
• Digitization, Reporting & Process Improvement
• Build and Manage
• Customer relationships

B.E / B.Tech - (Mech, Automobile, EC, EE)

• Certification in Automobile, Quality and Digital areas
• Desirable

Right Candidate would have any Work experience of between 5-6 years

Competent in Sales Quality, customer QMS requirements

Proficient Technical knowledge on Automotive systems incl. HW, SW and diagnostics.

Proficient knowledge on claim management process

Knowledge on Automotive Legislation / regulation(s) related to customer area for operation

Knowledge on product life cycle and change management at customer and Bosch

Adequate knowledge on legal, product liability, data security, cost awareness

• Competent in Analytical thinking and problem solving
• System and Product

Complete knowledge of Customer organisation, Processes, strategy and Ecosystem

Positive attitude to work with customer, network with customer profiles & able to Lead self with team

• Ability to work with customer on Projects to improve overall quality statistics
• Hardware and Software

Negotiation, communication and interpersonal skills (internal teams and Customer teams)