Head of Key User Managers

Key Responsibilities:

• Team Leadership & People Development: Scale and lead the Key User team, fostering a high-performance culture. Drive team performance through coaching in sales excellence, acquisition, and strategic account management. Enable the team with sufficient user knowledge and technical expertise to serve key users effectively.

• Strategic Channel Management: Assume full responsibility for turnover, profit, and market share for the Bosch Power Tools portfolio within the direct-to-user channel. Develop and implement the local D2U channel strategy aligned with regional and country objectives.

• Business Development & Key Account Steering: Generate profitable market share gains by identifying, acquiring, and developing a portfolio of large professional companies. Oversee the management of large national and public tenders from acquisition to fulfillment.

• Pipeline & Performance Management: Champion the structured use of CRM for pipeline management and performance tracking across the team to ensure optimized resource allocation.

• P&L & Budget Responsibility: Hold full turnover, profit, and budget responsibility for all direct-to-user channel activities within Egypt.

• Stakeholder Collaboration: Work effectively in a matrix environment, aligning with country leadership, marketing, product, service, and other sales channel heads to drive channel success.

Experience:

• 6-9 years of relevant professional experience, including several years in B2B technical sales or direct selling
• Proven leadership experience building and developing successful sales teams
• Essential experience in B2B sector with strong user and industry knowledge (e.g., construction, manufacturing, industrial assembly)
• Experience with lead acquisition, resource optimization, and strategic account management

Education:

• Bachelor's degree in (Technical) Sales, Engineering, Business, Marketing, or a related field

Skills:

Essential:

• Native Arabic and professional fluency in English
• Expertise in B2B sales methodologies, lead acquisition, and value-based selling
• Demonstrated ability to drive execution and implementation

Proficient:

• Strong negotiation and contract management skills

• Strategic development, business planning, and P&L understanding

• Deep industry and application knowledge; Bosch PT operational experience and product knowledge are highly desirable

• Personal Characteristics Competent (C):

effectively steers and drives the team to achieve excellence.

Essential (E):

• Positive Leader & Team Player: Embraces a "One Team" culture, builds a positive environment, and collaborates effectively with internal and external partners.
• Implementation & Execution Driver: A results-oriented leader with a strong bias for action and a focus on driving the team to deliver on commitments**.**
• User-Centricity: Possesses a genuine passion for understanding user needs and coaching the team to convert that understanding into sales success and loyalty.

Proficient (P): High-Performance Leader: Sets high standards, inspires performance, and

• Coaching Mindset: Dedicated to developing team members' skills, knowledge, and careers.
• Leading with Empathy: Understands and connects with team members and customers on a human level to build trust and motivation.
• Problem-Solving: Resourceful and analytical in overcoming strategic obstacles and guiding the team to find solutions for users.