[GS] Travel & Expense Officer (Call Center Support)

Department Information

Join Bosch Global Services as a Travel & Expense Support Officer, where you will provide first-level support to associates worldwide on travel planning, expense claims, and related systems. This role offers exposure to a global working environment and international processes.

Main Roles and Responsibilities

• Provide first-line support to employees on travel bookings, expense claims, and company policies

• Assist users in troubleshooting travel & expense tools (b Travel, mobile application)

• Guide employees through travel request and expense submission processes

• Resolve issues related to travel arrangements and reimbursements within SLA

• Handle employee inquiries via call center and internal systems

• Support compliance with company travel & expense policies

• Contribute to knowledge base and process improvement initiatives

• Bachelor’s degree in Business, Finance, or related field

• 1–2 years experience in customer service, call center, or shared services

• Good command of English (spoken and written) and Japanese (N3 and above)

• Basic knowledge of Microsoft Office (especially Excel)

• Experience with ticketing systems or support tools is a plus

• Customer-oriented with strong communication skills

• Comfortable working in a fast-paced, SLA-driven environment

• Detail-oriented with good problem-solving ability

• Able to handle multiple tasks and high-volume requests

WHYBOSCH?

Because we don't just follow trends, we create them.

Because together we turn ideas into reality, working every day to make the world of tomorrow a better place.

Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join a dynamic and fast-growing global company (English-speaking environment)
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% monthly salary and* mandatory social insurances** in 2-month probation*
• Meal,Commuting and* Parking** allowance*
• Premium health insurance for you and 02 family members
• 15++ days of annual leave + 1 day of birthday leave
• Flexible working time
• Free in-house entertainment facilities and sport activities: football, badminton, yoga, Aerobics….
• Vibrant culture: Enjoy team-building events, company trips, year-end parties, tech talks, charity & CSR initiatives
• Onsite opportunities: short-term and long-term assignments