Microsoft 365 Support Engineer

Job Summary

We are looking for an experienced Microsoft 365 Migration Engineer to lead and execute enterprise-scale migration projects, including Exchange Online and One Drive. The ideal candidate will have strong expertise in automation using PowerShell, Microsoft Graph API, and migration tools like Quest ODM, with a focus on reliability, error handling, and performance optimization.

Key Responsibilities:

• Lead and execute Exchange Online mailbox migrations from on-premises or tenant-to-tenant environments
• Plan and implement One Drive for Business migrations, ensuring data integrity and minimal downtime
• Design and develop advanced PowerShell automation scripts with robust error handling, logging, and retry mechanisms
• Leverage Microsoft Graph API (Mg Graph) for automation, reporting, and bulk operations
• Use Quest on Demand Migration (ODM) for tenant-to-tenant migration scenarios
• Perform pre-migration assessments, dependency analysis, and post-migration validation
• Troubleshoot migration issues and optimize performance for large-scale data transfers
• Collaborate with stakeholders to define migration strategy, timelines, and risk mitigation
• Maintain detailed documentation for scripts, processes, and migration activities
• Ensure compliance with security and governance policies during migration

Required Skills & Qualifications:

• Strong hands-on experience with Exchange Online migration (cutover, staged, hybrid, tenant-to-tenant)

• Experience in One Drive for Business migration

• Proficiency in Microsoft Graph API (Mg Graph)

• Advanced expertise in PowerShell scripting, including:

• Modular scripting

• Exception handling

• Logging frameworks

• Automation pipelines

• Hands-on experience with Quest ODM (On Demand Migration)

• Good understanding of Microsoft 365 architecture and services

• Experience with identity systems such as Azure AD / Entra ID

• Strong troubleshooting and problem-solving skills

Good to Have Skills

• Experience with Share Point Online migration
• Understanding of compliance, security, and governance in Microsoft 365
• Experience in large enterprise migration programs

Soft Skills:

• Strong communication and stakeholder management
• Ability to handle customer discussions and escalations
• Analytical thinking and attention to detail
• Ability to work independently and in a fast-paced environment

Preferred Certifications:

• Microsoft Certified: Microsoft 365 Enterprise Administrator Expert
• Microsoft Certified: Azure Administrator / Azure Fundamentals

Key Deliverables:

• Successful execution of migration projects with minimal downtime
• Automated scripts for repeatable and scalable operations
• Migration reports and validation documentation
• Continuous improvement in migration processes and tooling

Educational qualification:

• BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

Experience:

• 6–10 years of experience